Nikina Thompson
Charlotte,NC
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and foster loyalty. Proven ability to collaborate effectively with teams and adapt to changing needs, consistently prioritizing efficient and empathetic service to achieve desired results. Recognized for reliability and proactive approach in meeting both customer and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Iqor Holdings US
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Handled bill payments and payment arrangements.
- Implemented service commencement, cessation and relocation processes.
Safety Attendant
Novant Health
10.2020 - 05.2023
- Monitor behavioral health patients to prevent self-harm and harm to others.
EVS Tech
Atrium Health
11.2018 - 07.2020
- Providing excellent patient care, sanitizing each patient room and making sure they get the best service from our department
Contact Center Representative
Meduit
04.2017 - 03.2019
- Provided exceptional customer service via phone and email, addressing inquiries, resolving complaints, and processing service request.
- Demonstrated strong work ethic and attention to detail in handling confidential information and communicating difficult messages with clarity and professionalism.
- Received and implemented feedback to continuously improve performance and service delivery.
CNA1
Atlantic coast home care
03.2010 - 06.2014
- Administered medications and followed detailed care plans for each patient.
Education
High school or equivalent - Nursing
West Charlotte High School
Charlotte, NC06.2009
Skills
- Environmental Services
- Caregiving
- Hospital Experience
- Nursing
- Behavioral Health
- Customer service
- Hospice Care
- Home Care
- Meal Preparation
- Cleaning Experience
- Laundry
Certification
- Driver's license
- CPR Certification
Languages
English - Fluent
Timeline
Customer Service Representative
Iqor Holdings US
07.2023 - Current
Safety Attendant
Novant Health
10.2020 - 05.2023
EVS Tech
Atrium Health
11.2018 - 07.2020
Contact Center Representative
Meduit
04.2017 - 03.2019
CNA1
Atlantic coast home care
03.2010 - 06.2014
High school or equivalent - Nursing
West Charlotte High School
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