Teresa Mason Donaby
Texarkana,TX
Summary
Customer Service Rep.
Organized Patient Service Representative with [Number] years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Adecco-Remote
10.2021 - Current
- Remote Customer Service
- Working from home with customer helping them with their unemployment.
Substitute Teacher
Willsub pcmi-Portland, MI
06.2018 - Current
- I substitute when the regular teacher miss days
- I'm still employed there now.
Remote Customer Service Rep
Paramount Staffing Agency
01.2025 - 05.2025
Helping Senior's with there medicare Part A and B. And tell them what all comes with the part a and b.
Test Administrator
K-12 Stride-Texarkana, TX
04.2024 - 05.2024
- Testing kids for there test every year.
Customer Service Representative
Eversise work from home-Plantation, FL
08.2023 - 10.2023
- Helping customers with their experian account
- Signing them up or helping them if they were locked out or help them with the 24 month membership it was only temporary position.
K-12 Stride Administrator-Texarkana, TX
04.2023 - 05.2023
- Getting the kids together for testing it was only for four weeks only.
Recruiter Assistant
U.S. Census Bureau-Dallas, TX
01.2019 - 09.2020
- Recruiting people's from different places to work with us.
Janitorial Worker
Compass Group-Charlotte, NC
12.2017 - 10.2018
- Cleaning-schools, offices, classrooms and restrooms
- Mopping and cleaning floors and taken out trash.
Dietary Aide
Parkwood Behavior Health-Olive Branch, MS
07.2016 - 01.2017
- Serving patient and employees cleaning dining room area washing trays taken out trash mopping and cleaning tables
- And I am still there.
Assistant Manager In Housekeeping
Graceland Nursing Home-Memphis, TN
02.2016 - 05.2016
- Cleaning Rooms and making beds.
Housekeeper
Desoto Healthcare Nursing Home-Southaven, MS
08.2015 - 12.2015
- Cleaning rooms and making beds.
Housekeeper
Parkwood Behavior Health-Olive Branch, MS
08.2014 - 03.2015
- Cleaning rooms and making beds.
Transporter/ Housekeeper
St.Micheal Rehab Hospital/ Aramark-Texarkana, TX
08.2013 - 03.2014
- Cleaning rooms and making beds.
Packer
BPS Inc. Warehouse-West Helena, AR
11.2011 - 06.2012
- Labeling and packing chemical products.
Housekeeper Cleaning Rooms and Making Beds
Helena Regional Medical Center-Helena, AR
03.2006 - 04.2010
- Cleaning rooms and making beds
- And taken out trash.
Packer
Pillowtex Warehouse-Tunica, MS
05.2002 - 12.2005
- Labeling boxes, Packing Comforters, sewing pillows and packing pillows.
Housekeeper
Helena Regional Medical Center-Helena, AR
06.2000 - 02.2002
- Cleaning rooms and making beds.
Sales Representative
Excel Telecommunication-Irving, TX
01.1996 - 06.2000
- A sale resp
- Greeting customer with good communication and helping them get a home phone line.
Education
High School Diploma - Basic
Christian Cornerstone
Townsend, Ga04.2009
Skills
- Janitorial
- Waxing
- Excel
- Housekeeping Management
- Environmental Services
- Microsoft Excel
- Computer skills
- English
- Medical terminology
- Zendesk
- Cash handling
- Custodial
- Buffing
- Housekeeping
- Dietary Aide Experience
- Floor Care
- Microsoft Word
- Customer service
- Typing
- Time management
- Sales
- Clean
- Communications
- Cleaning
- Recruiting
- Laundry
- Communication skills
- Microsoft Office
- Windows
- Customer support
- Organizational skills
Certification
- Covid 19 certificate
- Teaching Certification
- Substitute Teaching Certification
- Food Handler Certification
- Driver's License
Language
English
Intermediate
Interests
- I enjoy helping others and giving back to the community
Personal Information
- Willing To Relocate: Anywhere
- Title: Recruiter Assistant
Assessments
- Customer service, Proficient, 12/01/21, Identifying and resolving common customer issues
- Customer focus & orientation, Completed, 12/01/21, Responding to customer situations with sensitivity
- Call center customer service, Completed, 07/01/21, Demonstrating customer service skills in a call center setting
- Sales skills, Proficient, 04/01/22, Influencing and negotiating with customers
- Retail customer service, Completed, 04/01/22, Responding to customer situations in a retail setting
Timeline
Remote Customer Service Rep
Paramount Staffing Agency
01.2025 - 05.2025
Test Administrator
K-12 Stride-Texarkana, TX
04.2024 - 05.2024
Customer Service Representative
Eversise work from home-Plantation, FL
08.2023 - 10.2023
K-12 Stride Administrator-Texarkana, TX
04.2023 - 05.2023
Customer Service Representative
Adecco-Remote
10.2021 - Current
Recruiter Assistant
U.S. Census Bureau-Dallas, TX
01.2019 - 09.2020
Substitute Teacher
Willsub pcmi-Portland, MI
06.2018 - Current
Janitorial Worker
Compass Group-Charlotte, NC
12.2017 - 10.2018
Dietary Aide
Parkwood Behavior Health-Olive Branch, MS
07.2016 - 01.2017
Assistant Manager In Housekeeping
Graceland Nursing Home-Memphis, TN
02.2016 - 05.2016
Housekeeper
Desoto Healthcare Nursing Home-Southaven, MS
08.2015 - 12.2015
Housekeeper
Parkwood Behavior Health-Olive Branch, MS
08.2014 - 03.2015
Transporter/ Housekeeper
St.Micheal Rehab Hospital/ Aramark-Texarkana, TX
08.2013 - 03.2014
Packer
BPS Inc. Warehouse-West Helena, AR
11.2011 - 06.2012
Housekeeper Cleaning Rooms and Making Beds
Helena Regional Medical Center-Helena, AR
03.2006 - 04.2010
Packer
Pillowtex Warehouse-Tunica, MS
05.2002 - 12.2005
Housekeeper
Helena Regional Medical Center-Helena, AR
06.2000 - 02.2002
Sales Representative
Excel Telecommunication-Irving, TX
01.1996 - 06.2000
High School Diploma - Basic
Christian Cornerstone