Taquallia Harley
Columbia ,South Carolina
Summary
Dynamic customer service professional with a proven track record at Verizon Wireless, excelling in problem resolution and customer relations. Skilled in CRM software and active listening, I have consistently enhanced customer satisfaction and loyalty through effective communication and process improvements, ensuring efficient service delivery and fostering positive customer experiences.
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
01.2023 - Current
- Addressed customer inquiries by employing effective communication and problem-solving techniques.
- Utilized CRM software to track interactions and enhance customer relationship management.
- Collaborated with team members to streamline processes and improve service delivery efficiency.
- Trained new staff on company policies, procedures, and customer service best practices.
Customer Service Advocate 2
Blue Cross and Blue Shield
04.2021 - 11.2023
- Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
- Provided comprehensive support for claims processing, enhancing accuracy and turnaround times.
- Assisted in training new staff on policies and procedures to improve service quality.
- Implemented process improvements that streamlined workflows and reduced response times.
Customer Service Representative
Spectrum
01.2019 - 11.2020
- Resolved customer inquiries via phone and chat, ensuring high-quality service delivery.
- Documented customer interactions accurately in CRM systems for future reference.
- Educated customers about products and services, promoting effective usage and benefits.
- Assisted in troubleshooting technical issues, enhancing customer satisfaction and retention.
- Maintained knowledge of company policies to provide accurate information to customers.
- Handled escalated complaints with professionalism, fostering positive resolutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Housekeeping Aide
Marion Hospital
09.2014 - 10.2018
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated
- cleaning equipment, including floor buffers and vacuums, ensuring effective use and safety compliance.
- Assisted in inventory management of cleaning supplies, monitoring stock levels for timely replenishment.
- Collaborated with nursing staff to prioritize cleaning tasks based on patient needs and hospital protocols.
- Implemented efficient cleaning schedules to optimize workflow and minimize disruption to hospital operations.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
Education
No Degree - Nursing
Horry Georgetown Technical College
Conway, SCSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Housekeeping
- Janitorial
- Problem resolution
- Call center experience
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
Timeline
Customer Service Representative
Verizon Wireless
01.2023 - Current
Customer Service Advocate 2
Blue Cross and Blue Shield
04.2021 - 11.2023
Customer Service Representative
Spectrum
01.2019 - 11.2020
Housekeeping Aide
Marion Hospital
09.2014 - 10.2018
No Degree - Nursing
Horry Georgetown Technical College