Open To Work
SHAWN GRIDER
Rochester,NY
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Target
Rochester, NY
04.2025 - 03.2026
- Resolved customer complaints, enhancing customer satisfaction and loyalty.
- Resolved customer complaints efficiently and professionally.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed customer inquiries across multiple channels, ensuring timely responses and effective solutions.
- Implemented innovative methods for streamlining the customer service process.
- Provided product knowledge to enhance customer shopping experience.
- Assisted in training new team members on store policies.
- Collaborated with team members to ensure store cleanliness and organization.
- Maintained inventory levels by restocking merchandise.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated system with order specifics and customer preferences, improving service personalization.
Debt Collector
Allied alliance
Rochester, NY
04.2024 - 06.2025
- Contacted clients via phone and email to manage collections.
- Negotiated payment plans with clients, facilitating timely payments and reducing delinquencies.
- Managed inbound and outbound calls to collect overdue payments.
- Contacted customers with delinquent accounts to solicit payment.
- Prioritized accounts based on collectability, enhancing collection strategy and outcomes.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Updated client records in the debt management system accurately.
- Collaborated with team members to improve collection strategies.
- Answered customer questions regarding account discrepancies or problems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recorded information about status of collection efforts.
- Received payments and posted amounts to customer accounts.
- Organized and maintained filing system for documents and records.
- Administrative work.
Medical billing assistant
Rochester regional health
03.2026 - 07.2026
- Adhered to established standards to safeguard patients' health information.
- Posted payments and collections on regular basis.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Delivered timely and accurate charge submissions.
- Collected payments and applied to patient accounts.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Audited and corrected billing and posting documents for accuracy.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Monitored outstanding invoices and performed collections duties.
Line Cook
Bill Gray's Restaurant
Rochester, NY
09.2022 - 03.2025
- Prepared ingredients for daily menu items to support timely service.
- Operated kitchen equipment, maintaining safety and cleanliness standards to ensure smooth operations.
- Collaborated with team members to streamline kitchen flow, enhancing overall service efficiency.
- Processed customer transactions at checkout, ensuring accuracy and efficiency.
Server
Cracker Barrel
Rochester, NY
10.2021 - 01.2023
- Delivered exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and answered questions about ingredients.
- Managed table settings and ensured cleanliness throughout the dining area.
- Served as a server, receiving 3 out of 4 stars for customer helpfulness and kindness.
Education
High school diploma - None
School Without Walls
06.2024
Skills
- Customer service
- Cashiering
- Cleaning
- Medical terminology
- Organizational skills
- Restaurant experience
- Kitchen Experience
- Sales
- Environmental services
- Busser
- Custodial experience
- Janitorial experience
- Driving
- Food service
- POS
- Communication skills
- Microsoft Word
- Host/Hostess
- Assembly
- Computer skills
- Floor care
- Serving
- Time management
- Microsoft Powerpoint
- Debt collection
- Payment negotiation
- Customer account management
- Account prioritization
- Collection strategy improvement
- Customer relationship management
- Conflict resolution
- Data entry accuracy
- Analytical thinking
- Problem solving
- Team collaboration
- Stress management
- [Type] software
- Goal-oriented mindset
- History research
- Assertiveness
- Proficiency in [software]
- Payment plan development
- Case investigation
- Following conversation scripts
- Payroll processing
- Account management
- Cost control
- Performance improvements
Websites
Languages
English
Personal Information
- Willing To Relocate: Anywhere
- Availability: Anywhere
Online Profile
WWW: Online Profile
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteTimeline
Medical billing assistant
Rochester regional health
03.2026 - 07.2026
Customer Service Representative
Target
04.2025 - 03.2026
Debt Collector
Allied alliance
04.2024 - 06.2025
Line Cook
Bill Gray's Restaurant
09.2022 - 03.2025
Server
Cracker Barrel
10.2021 - 01.2023
High school diploma - None
School Without Walls