Christian Reyes
Peekskill
Summary
Compassionate Care Representative with background in providing exceptional service and support to clients in a healthcare setting. Experience includes managing client relations, coordinating care services, and facilitating communication between patients and healthcare professionals. Strengths lie in active listening, effective communication, problem-solving skills, and empathy. Have consistently improved patient satisfaction by ensuring high-quality support and prompt resolution of concerns.
Overview
3
3
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Quality Care representatives
MVP healthcare
Schenectady
01.2025 - Current
- Assisted members with inquiries regarding health plans and benefits.
- Resolved member issues through effective communication and problem-solving skills.
- Processed member requests using CRM software and internal systems
- Assisted in renewals and enrollments.
Customer Service Representative
MVP healthcare
Schenectady
09.2023 - 01.2025
- Assisted customers with inquiries about healthcare services and benefits.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed insurance claims and verified coverage information for clients.
Education
Peekskill High School
Peekskill, NYSkills
- CRM software
- Claims processing
- Health plan knowledge
- Enrollment processing
Certification
- CAC certificate NYSOH
Timeline
Quality Care representatives
MVP healthcare
01.2025 - Current
Customer Service Representative
MVP healthcare
09.2023 - 01.2025
Peekskill High School