Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian Richards

Hewitt

Summary

Dynamic leader with proven expertise in team supervision and emergency procedures, honed across roles at Menards and the Air Force. Excelled in enhancing team performance and implementing quality control measures, significantly boosting customer satisfaction. Skilled in coaching and mentoring, adept at driving operational excellence and safety.

Overview

8
8
years of professional experience

Work History

Order Pick-up and Delivery Manager

Menards
04.2023 - Current
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
  • Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
  • Enhanced team performance by providing regular feedback, coaching, and training opportunities.

Assistant Front End Manager

Menards
10.2021 - 04.2023
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
  • Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
  • Monitored cash drawers in sixteen checkout stations to verify adequate cash supply.
  • Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.

Manager in Training

Menards
07.2021 - 10.2021
  • Gained knowledge of company policies, protocols and processes.
  • Handled day-to-day customer or client questions via telephone or email.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.

Security Forces Member

Air Force
03.2018 - 11.2020
  • Operated security console equipment to monitor and control access.
  • Mitigated potential conflicts by utilizing effective negotiation skills when interacting with hostile individuals or groups.
  • Identified and reported suspicious activity to prevent security incidents.
  • Patrolled grounds to monitor status and safety of premises.
  • Safeguarded sensitive materials by implementing rigorous inventory management practices and adhering to established guidelines.
  • Maintained a clear understanding of chain-of-command structures, ensuring efficient distribution of tasks among team members during operations or drills.

Nuclear Security Officer

Air Force
11.2016 - 03.2018
  • Demonstrated excellent decision-making skills when faced with complex situations, prioritizing actions for maximum effectiveness during times of heightened urgency.
  • Controlled entry processing of individuals into protected and vital areas by verifying identity and authorization to enter.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Collaborated with fellow officers to maintain a strong team dynamic and ensure seamless communication during emergencies.
  • Educated staff members about current threat levels and advised them on how best to mitigate risks associated with potential vulnerabilities within their workspaces or processes.
  • Trained and mentored new personnel hired to fulfill various roles.

Education

High School Diploma -

Hononegah High School
Roscoe, IL
05-2016

Skills

  • Reporting tools
  • Emergency procedures
  • Team supervision
  • Issue resolution
  • Distribution coordination
  • Public safety
  • De-escalation techniques
  • Equipment inspection
  • Coaching and mentoring

Timeline

Order Pick-up and Delivery Manager

Menards
04.2023 - Current

Assistant Front End Manager

Menards
10.2021 - 04.2023

Manager in Training

Menards
07.2021 - 10.2021

Security Forces Member

Air Force
03.2018 - 11.2020

Nuclear Security Officer

Air Force
11.2016 - 03.2018

High School Diploma -

Hononegah High School

Similar Profiles

CREATE PROFILE
Christian Richards