Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christian Rios

Davenport,IA

Summary

Multi-tasking Manager and Employee well-known for creating positive workplace culture. Demonstrated expertise, including competitive offerings, pricing, and market positioning through my time at Top Shape Gym and other job listings.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager

Top Shape Gym
07.2020 - Current
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with members.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Keeping a clean facility for all my locations.
  • Managing Multiple Facilities in the Quad Cities Area
  • Calling a few Dozen Members about Accounts, Memberships, Questions about the Gyms. Which there are 9 Gyms in Total

Front Desk

Top Shape Gym
02.2016 - 03.2020
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Signing up 6 - 24 Members on average a week
  • Keeping a Clean Facility and Strong Staff/Member Relations
  • Strengthened communication skills through regular interactions with others.

Golf Cart Attendant

Palmer Hills Golf Course
04.2018 - 03.2020
  • Gathered and consolidated carts, freeing up additional cart return spaces.
  • Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
  • Offered carts to patrons.
  • Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
  • Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Maintenance and Cleaning dozens of Carts daily
  • Helping hundreds of Golfers Daily with Carts/Clubs etc.
  • Shut down facility daily by turning off lights, storing equipment and locking doors.

Sales Associate

Express Outlet Store
07.2016 - 09.2018
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Recommended complementary purchases to customers, increasing revenue.

Education

Bachelor Of Liberal Arts - Arts

Scott Community College
Davenport, IA
08.2017

Skills

  • Decision-making
  • Documentation and reporting
  • Workforce management
  • Customer service
  • Goal setting
  • Shift scheduling
  • Staff training and development
  • Upselling
  • Guest relations
  • Teamwork and collaboration
  • Problem-solving skills
  • Cold calling

Certification

ACE Certification in Personal Training

Timeline

Manager

Top Shape Gym
07.2020 - Current

Golf Cart Attendant

Palmer Hills Golf Course
04.2018 - 03.2020

Sales Associate

Express Outlet Store
07.2016 - 09.2018

Front Desk

Top Shape Gym
02.2016 - 03.2020

Bachelor Of Liberal Arts - Arts

Scott Community College

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