Christian Rivera
Land O Lakes,Florida
Summary
Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pressure Washing Business Owner
JetClean Solutions
06.2023 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
Barista Trainer
Starbucks, Barista
06.2022 - Current
- Developed strategies to improve customer service standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Education
High School Diploma -
Sunlake High School
Land O' Lakes, FL06-2024
Skills
- Leadership experience
- Excellent customer service
- Training background
- Employee Performance Management
Certification
- ISSA Certified Personal Trainer
Accomplishments
- Graduated high school with a 3.8 GPA
- Taken six AP classes throughout high school
Timeline
Pressure Washing Business Owner
JetClean Solutions
06.2023 - Current
Barista Trainer
Starbucks, Barista
06.2022 - Current
High School Diploma -
Sunlake High School
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