Summary
Overview
Work History
Education
Skills
Timeline
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Christian Roche

League City,Tx

Summary

Adept at managing high call volumes with a focus on customer satisfaction, I leveraged my CRM software expertise and active listening skills at Domino's Pizza to enhance service quality. My ability to multitask and handle complaints effectively led to a notable increase in repeat business, showcasing my dedication to customer focus and service excellence.

Overview

4
4
years of professional experience

Work History

Domino's Csr

Domino's Pizza
09.2022 - 04.2025
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Cafe in the Park Server

Moody Gardens Hotel
09.2024 - 01.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Host

Chilis Resturant
03.2021 - 05.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

Associate For History - History

Galveston Community College
Galveston, TX
12.2024

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Active listening

Timeline

Cafe in the Park Server

Moody Gardens Hotel
09.2024 - 01.2025

Domino's Csr

Domino's Pizza
09.2022 - 04.2025

Host

Chilis Resturant
03.2021 - 05.2022

Associate For History - History

Galveston Community College

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Christian Roche