Christian Rodda
Rock Springs,Wy
Summary
Goal-oriented Employee with 20 years of experience in customer service. With a wide range of knowledge and experience, including Management, medical and financial backgrounds.
Overview
10
10
years of professional experience
Work History
Certified Phlebotomist/Receptionist
Sweetwater Memorial Hospital
Rock Springs, WY
02.2017 - Current
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Swabbed patients and ran Abbott machines to test for Covid and other viruses.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Processed client payments and collected appropriate billing information.
- Collected accurate information to keep records updated
- Checked to make sure Insurance policies were current ran ABN on any Medicare policies to better help patients.
- Answer multi-lined phones and directed calls to appropriate departments.
- Monitored expiration dates on reagents used during testing processes.
- Assisted with maintaining inventory levels of necessary supplies.
- Inspected equipment regularly for accuracy and functionality.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Teller
Trona Valley FCU
Rock Springs, Wy
11.2015 - 10.2016
- Processed withdrawals and deposits
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Examined checks for identification and endorsement.
- Processed loan payments.
- Reported daily averages and shortages
- Delivered prompt, accurate and excellent customer service.
- Processed Garnishments and Insurance in a timely manner
Office Manager
Loan Stop
Rock Springs, Wy
02.2015 - 12.2015
- Balanced daily cash deposits and inventory with a zero error rate.
- Assembled in-store marketing displays.
- Opened new customer accounts.
- Basic receptionist duties as well as opening and closing
- Processed Collection accounts
Lead Teller
Commerce Bank
Rock Springs, Wy
02.2014 - 11.2014
- Delivered prompt, accurate and excellent customer service.
- Supplied tellers with coin and currency as needed. Reported daily averages and shortages to the operations department.
- Examined checks for identification and endorsement.
- Trained employees on cash drawer operation.
- Processed cash withdrawals and deposits.
- Balanced daily cash deposits and bank vault inventory with a zero error rate. .
Education
Certified Phlebotomy Technician - Phlebotomy
National Phlebotomy Solutions
Online 2021
High School Diploma - General
Rock Springs High School
2005
Skills
- BAT Certified
- First Aid/CPR
- Notary Public Licence
- Organizational skills
- Exceptional customer service
- Sales experience
- Flexible work schedule
- Basic clerical knowledge
- Management experience
Timeline
Certified Phlebotomist/Receptionist
Sweetwater Memorial Hospital
02.2017 - Current
Teller
Trona Valley FCU
11.2015 - 10.2016
Office Manager
Loan Stop
02.2015 - 12.2015
Lead Teller
Commerce Bank
02.2014 - 11.2014
Certified Phlebotomy Technician - Phlebotomy
National Phlebotomy Solutions
High School Diploma - General
Rock Springs High School
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