Microsoft Office
Christian Rodriguez
San Antonio,TX
Summary
Technical support professional with focus on resolving customer issues and enhancing system functionality. Known for reliability and adaptability in dynamic environments. Possesses strong analytical skills and commitment to team collaboration and achieving results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Tier 2 Technical Support Specialist
Parlevel Systems
12.2022 - Current
- Provided technical support for credit card readers, operational reporting software, and applications for vending machines and self checkout kiosks
- Led initiatives to update internal knowledge bases with relevant information on emerging technologies, trends, or tools that impacted the role of a Technical Support Specialist positively.
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
- Managed escalated support tickets, ensuring timely responses and effective problem-solving strategies.
- Optimized workflows within the support team, implementing ticket management best practices to reduce response time significantly.
Companion Animal Leader
Petco
04.2019 - 12.2022
- Manage inventory levels, order supplies and products, and report budgeted expenses
- Use product knowledge, sales abilities and customer relations skills to drive substantial sales increases in animals and pet care products
- Train new team members by relaying information on company procedures and safety requirements
- Listen to customer needs and desires to identify and recommend products
- Reference: Ashlie Sanchez (Store Leader) 903-703-8299
Pastry Chef
Bakery Lorraine
02.2019 - 04.2019
- Produced up to 100+ pastries, cakes, breads and other desserts each day
- Cleaned and maintained kitchen equipment and oven
- Completed orders in fast paced environment
- Reference: Alex (Manager) 210-306-7423
Dishwasher
Le Madeleine
06.2016 - 02.2019
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots and other kitchen items used often by kitchen staff
- Stepped into additional roles during busy times to boost coverage of important stations
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized
- Reference: John Totin (General Manager) 210-705-0161
General Manager
Dominos
04.2013 - 06.2016
- Led team of 15+ employees
- Coached team members in techniques necessary to complete job tasks
- Managed schedules, accepted time off requests and found coverage for short shifts
- Implemented operational strategies and effectively built customer and employee loyalty
Education
Bachelor of Business Administration - Business Management
University of Texas At San Antonio
12-2024
Skills
- Customer service
- Operations leadership
- Microsoft Office
- Remote technical support
- Hardware diagnostics
- Hardware installation
Certification
- CompTIA Security+ - Computing Technology Industry Association. (Candidate ID COMP001022393397. December 2023)
Software
MySQL
Linux (Ubuntu)
Timeline
Tier 2 Technical Support Specialist
Parlevel Systems
12.2022 - Current
Companion Animal Leader
Petco
04.2019 - 12.2022
Pastry Chef
Bakery Lorraine
02.2019 - 04.2019
Dishwasher
Le Madeleine
06.2016 - 02.2019
General Manager
Dominos
04.2013 - 06.2016
Bachelor of Business Administration - Business Management
University of Texas At San Antonio
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