Christian Roldan Perez
Saint Marys,GA
Summary
Highly organized professional with a commitment to thoroughness in all projects. Emphasizes the importance of safety protocols to enhance workplace security. Experienced in delivering results through effective task management.
Overview
18
18
years of professional experience
Work History
Micro Market Associate
Navy Exchange Vending
03.2022 - Current
- Maintain NEX owned machines and Micro markets daily. Inspect and replenish products to include, but not limited to an assortment of various products such as: sandwiches, cakes, pies, popcorn, salads, fruits, pastry, sodas, yogurt, laundry detergent etc. Ensure dates regarding product shelf-life for perishable items are adhered to. Ensure assigned areas are fully stocked and merchandise is neatly arranged. Ensure the micro market is maintained in a clean and orderly manner, floors are swept and mopped, counter-tops are wiped down including coolers and trash cans are emptied. Ensure Inventory is done properly every end of the month.
Customer Service Representative
Internal Revenue Service
11.2021 - 02.2022
- As a Customer Service Representative at the IRS, I would provide tax payers with information and payment options for filing taxes or understanding auditing procedures.
Collections Representative
Select Portfolio Servicing, Inc
10.2019 - 10.2021
- I was responsible for delivering personalized service to the customer throughout the life of the loan. Solve customer inquiries and manage the customer relationship throughout the default process in a call center environment. Communicate loss mitigation options and decisions to customers. Obtain complete and accurate documentation from customers and approved third parties.
Correctional Officer
The GEO Group, Inc.
09.2018 - 07.2019
- Provide care and correctional treatment of inmates. Search inmates for contraband items. Manage inmate holding areas. Ensure that inmates remain in custody. Transport and escort inmates within secured areas according to relevant laws, policies, and procedures.
Pro Services Associate
Lowe’s Home Improvement
06.2016 - 09.2018
- Work closely with contractors in the building industry. Spend time ordering, coordinating, and selling material to contractors for various jobs. Figure material for fences, roofing, decking and other jobs for builders and do-it-yourself customers. Work closely with co-workers to maintain a relationship with the pro customer and grow the business. Cold call phone selling as well as job site visits to gather information on how the pro business can grow and gain more of the market share. Order material from all departments as needed. Very fluent in all departments and their products in order to help customers with their projects.
Patient Care Advocate
Express Scripts
09.2012 - 05.2015
- Handle inbound and outbound member, provider and physician calls. Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable. Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns. Identify and escalate in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs.
Shift Leader
Advance Auto Parts
05.2007 - 09.2012
- Perform limited managerial and supervisory tasks for the store including opening/closing the store. Responsible for providing advanced automotive problem resolution including identification, trouble shooting and project assistance for DIY and Commercial customers. Manage DIY services including testing starting system, battery installation, wiper installs, etc. Assist in store inventory processes including POGs, truck put away, shoot outs, cycle counts, back stock, etc.
Education
College Prep - undefined
Camden County High School
Kingsland, GA05.2006
Skills
- Customer relations management
- Digital literacy
- Interpersonal communication
- Prioritization skills
- Excel and Word expertise
- documentation assessment
- dual language proficiency
- tool handling expertise
- equipment operation (forklift, reach truck, cherry picker)
- RF scanner operation skills
- mechanical understanding
- distribution inventory management
Languages
English, Spanish
Hand Tool Experience
- Phillip screwdriver
- Flathead screwdriver
- Box wrench
- Adjustable wrench
- Ratchet
- Hammer
- Hex keys
- Hand saw
- Tire iron
- Pliers
- Needle nose pliers
- Tape measure
- Chisel
- Utility knife
- Level
- Mallet
- Hacksaw
- File
- Flashlight
- Axe
- Crowbar
- C-clamps
- Wire cutter
- Wire stripper
- Torque wrench
- Caulking gun
- Ladder
- Shovel
- Stud finder
- Vise
- Tin snips
- Combination wrench
- Grease gun
- Putty knife
- Spark plug gauge
- Tire gauge
- Pipe wrench
Power Tool Experience
- Cordless drill
- Impact wrench
- Table saw
- Power saw
- Circular saw
- Jigsaw
- Miter saw
- Sander
- Chainsaw
- Nail gun
- Air compressor
- Reciprocating saw
- Heat gun
Timeline
Micro Market Associate
Navy Exchange Vending
03.2022 - Current
Customer Service Representative
Internal Revenue Service
11.2021 - 02.2022
Collections Representative
Select Portfolio Servicing, Inc
10.2019 - 10.2021
Correctional Officer
The GEO Group, Inc.
09.2018 - 07.2019
Pro Services Associate
Lowe’s Home Improvement
06.2016 - 09.2018
Patient Care Advocate
Express Scripts
09.2012 - 05.2015
Shift Leader
Advance Auto Parts
05.2007 - 09.2012
College Prep - undefined
Camden County High School