CHRISTIAN ROSS
Studio City,CA
Summary
Results-oriented professional with a diverse background in guest relations and video production. Demonstrated expertise in team leadership, visual storytelling, and loss prevention strategies. Proficient in camera operation and staff supervision, consistently delivering high-quality projects with efficiency.
Overview
9
9
years of professional experience
Work History
Tour Guide
Universal Studios Hollywood
Hollywood, CA
01.2023 - Current
- Led guided tours for groups of up to 100 tourists, providing historical and cultural information about various landmarks and attractions
- Ensured the safety and well-being of tour participants by implementing strict adherence to safety guidelines and protocols
- Provided exceptional customer service by addressing inquiries, resolving issues, and accommodating special requests during tours
Video Production Director
South Hills Church
Burbank, CA
10.2021 - 07.2023
- Worked closely with a team of videographers, sound technicians, graphic designers, and other professionals to ensure seamless production workflow
- Implemented efficient workflows and best practices to optimize productivity without compromising quality standards
- Utilized advanced camera techniques such as tracking shots, aerial footage, time-lapse photography to enhance visual storytelling
- Managed multiple projects simultaneously while meeting tight deadlines in a fast-paced environment
- Directed a team of 5 crew members during live event coverage ensuring seamless execution
Loss Prevention Associate
Ross Dress For Less
Goleta, CA
01.2020 - 07.2022
- Implemented and maintained loss prevention strategies to minimize theft and shrinkage within the store
- Investigated incidents of theft or suspicious behavior, gathering evidence for potential legal action
- Maintained accurate records of all incidents, documenting details such as date, time, location, individuals involved, and actions taken
- Served as a point of contact for customers regarding lost items or suspected stolen property inquiries
Customer Service/ Shipping & Receiving
Creative Data Products
Union City, CA
06.2015 - 04.2017
- Demonstrated strong product knowledge to effectively troubleshoot and resolve customer issues
- Maintained a high level of professionalism and empathy while addressing customer concerns
- Identified recurring customer issues and worked with the product team to implement long-term solutions
Education
Bachelor's of Arts Degree - Film & Media Studies
UC Santa Barbara
Santa Barbara, CA06.2022
Associate in Arts (AA) - Theater Arts
Santa Barbara Community College
Santa Barbara, CA05.2020
High School Diploma - Theater Arts
Deer Valley High School Performing Arts
Antioch, CA06-2017
Skills
- Guest Relations
- Pre-Production Planning
- Camera operation
- Video Editing
- Lighting Design
- Audio production
- Visual Effects
- Staff Supervision
- Video lighting and sound
Timeline
Tour Guide
Universal Studios Hollywood
01.2023 - Current
Video Production Director
South Hills Church
10.2021 - 07.2023
Loss Prevention Associate
Ross Dress For Less
01.2020 - 07.2022
Customer Service/ Shipping & Receiving
Creative Data Products
06.2015 - 04.2017
Bachelor's of Arts Degree - Film & Media Studies
UC Santa Barbara
Associate in Arts (AA) - Theater Arts
Santa Barbara Community College
High School Diploma - Theater Arts
Deer Valley High School Performing Arts
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