Jocelyn Juarez
Summary
Dedicated customer service representative with a strong commitment to delivering exceptional customer service. Skilled in active listening and problem-solving, adept at understanding and addressing customer needs effectively. Passionate about providing top-notch assistance, committed to ensuring customer satisfaction and building positive relationships.
Overview
9
9
years of professional experience
Work History
Guest services
Universal Studios Hollywood
01.2024 - 10.2024
- Provided excellent guest service by promptly addressing requests and anticipating needs throughout their visit.
- Delivered exceptional guest service with prompt response times for requests such as cleaning spills or picking up trash found around guest.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
Security Guard
Allied Universal
12.2021 - 07.2023
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled commercial/residential properties and their associated parking garage.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Wrote detailed reports of all security breaches and investigations.
Assistant Manager
Little Caesars
07.2018 - 11.2021
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
Assistant
Marvin's Welding
03.2016 - 04.2018
- Schedule installation dates
- Help load the truck before hand
- Answer calls, and answer any questions new customers had
Education
High School -
Miguel Contreras, ALC
06.2018
Skills
- Ability to work under pressure
- Time management
- Bilingual
- Fast learner
- Tech savvy
- Multitasking
- Guest services
- Report writing
- CCTV monitoring
- Organization skills
- Patience and empathy
- Work ethic and integrity
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Guest services
Universal Studios Hollywood
01.2024 - 10.2024
Security Guard
Allied Universal
12.2021 - 07.2023
Assistant Manager
Little Caesars
07.2018 - 11.2021
Assistant
Marvin's Welding
03.2016 - 04.2018
High School -
Miguel Contreras, ALC
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