Christian Ruiz
Lubbock,TX
Summary
I have a dynamic retail professional with extensive experience as a Store Manager at Pinkie’s, excelling in customer service, employee training, and sales oriented and driven. Proven track record in enhancing customer satisfaction and driving sales through innovative merchandising strategies. I am skilled in inventory management and fostering positive team environments, ensuring operational excellence and a welcoming shopping experience.
Overview
12
12
years of professional experience
Work History
Store Manager
Pinkie’s
Lubbock, TX
10.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Assistant Manager
Journeys Shoes
Lubbock, TX
08.2014 - 10.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
Sales Associate
Tilly's Clothing Store
Lubbock, TX
11.2013 - 08.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Of Arts - Graphic Design
South Plains College
Levelland, TX05.2014
High School Diploma - N/A
Sudan High School
Sudan, TX05.2013
Skills
- Customer service
- Problem-solving
- Customer relations
- Sales driven
- Multitasking and organization
- Friendly and positive
- Store merchandising
- Store displays
- Strategic thinker
- Product merchandising
- Store operations
- Customer service management
- Employee training
- Retail inventory management
- Computer savvy
- Time management
- Flexible and adaptable
- Physically in shape
Timeline
Store Manager
Pinkie’s
10.2016 - Current
Assistant Manager
Journeys Shoes
08.2014 - 10.2016
Sales Associate
Tilly's Clothing Store
11.2013 - 08.2014
Associate Of Arts - Graphic Design
South Plains College
High School Diploma - N/A
Sudan High School