Christian Sanders
SHARON HILL,PA
Summary
Detail-oriented professional aiming to acquire a position with a company that allows for the utilization of my customer service, collections, and marketing skills. I will strive for professional excellence, with absolute discipline, to meet the expectations of the company brand name.
Overview
20
20
years of professional experience
Work History
Collections Agent
Mrs Bpo LLC
Cherry Hill, New Jersey
10.2024 - 02.2025
- Processed payments over phone and set up recurring drafts.
- Processed payments and refunds quickly to maximize efficiency and meet performance targets.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
Business Retention Executive
Comcast
08.2020 - 01.2022
- Company Overview: Business Retention
- Inbound/outbound high call volume call center (work from home)
- Retain current customer base client for small business (internet,cable,phone, cell phone), by initiating new contracts or modifying current contract enrollments
- Advise customer to explore new options of service add ons and upgrades
- Creating revolving funnels from cold leads by building a professional rapport
- Business Retention
Collection Agent
Navient
, DE
08.2015 - 01.2019
- Inbound/outbound calls center to recoup unpaid student loans balances or payments
- Monitor and adjusts payments accordingly upon receipt to accounts
- File and address consumer inquiries regarding account balances or payments
- Modify loan repayments or restructure amounts of monthly payments based on income to repay
NCB Management Services
04.2012 - 08.2015
- Make outbound and receive inbound calls to recover charge off accounts for dedicated clients
- Negotiate options on repayment of debt or settlements
- Review accounts daily to close out paid balances
Recruiting & Retention
PARNG
06.2005 - 11.2011
- Prepare and process individuals for military enlistment
- Generate lead by cold calls, face to face visits and presentations
- Prepare contacts for enlistment and also discharges upon completion of service
- Process background checks from local, state, and federal level
Education
Recruiting & Retention -
Camp Robinson
North Little Rock, AR11-2008
Skills
- MS office
- Multitasking and organization
- Data entry
- Time management
- Payment processing
- Conflict resolution
- Payment management
- Teamwork and collaboration
Timeline
Collections Agent
Mrs Bpo LLC
10.2024 - 02.2025
Business Retention Executive
Comcast
08.2020 - 01.2022
Collection Agent
Navient
08.2015 - 01.2019
NCB Management Services
04.2012 - 08.2015
Recruiting & Retention
PARNG
06.2005 - 11.2011
Recruiting & Retention -
Camp Robinson