Christian Emisela Sandoval
San Diego,CA
Summary
Customer Service Desk Representative with experience in managing diverse consumer inquiries and handling complex customer service issues. Strengths include problem-solving, communication skills, multitasking abilities, and a strong work ethic. Known for maintaining professionalism under pressure and contributing to team success by improving customer satisfaction ratings.
Overview
1
1
Language
16
16
years of professional experience
Work History
Customer Service
DTXT LLC
Dallas, TX
10.2023 - 11.2025
- Supervised and coordinated activities of customer service representatives to ensure quality customer service was provided.
- Resolved customer service issues quickly and effectively.
- Maintained high levels of customer service satisfaction.
- Assisted with training new Customer Service Specialists on company policies and procedures related to effective customer service practices.
- Contributed ideas towards improving customer service standards.
Housekeeper
Ms. Monik Clean
Stafford, Virginia
01.2023 - 09.2023
- Cleaned bathrooms, ensuring sanitation and hygiene of toilets, tubs, showers, and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, and wiped down surfaces for a clean and inviting environment.
- Moved beds, sofas, and small furniture to clean baseboards and eliminate dust and dirt from hard-to-reach areas.
Delivery Driver
Amazon
Fredericksburg, Virginia
10.2022 - 12.2022
- Delivered Amazon packages using route plans and delivery app instructions.
- Loaded and organized packages for efficient Amazon delivery stops.
- Scanned packages and confirmed proof of delivery in Amazon systems.
- Inspected delivery vehicle before each Amazon route for safety and readiness.
Food Preparation Worker
Legends Hospitality LLC
Dallas, Texas
09.2009 - 03.2011
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Chopped vegetables, meats, and garnishes for daily food service.
- Checked ingredient freshness and removed expired items from storage.
- Stored ingredients safely following Legends Hospitality food handling standards.
- Assisted cooks and service teams with order assembly and plating.
Skills
- Customer service supervision
- Issue resolution
- Customer feedback analysis
- Onboarding new hires
- Team leadership
- Conflict management
- Regulatory compliance
- Detail orientation
- Critical thinking
Languages
Spanish
Professional
Timeline
Customer Service
DTXT LLC
10.2023 - 11.2025
Housekeeper
Ms. Monik Clean
01.2023 - 09.2023
Delivery Driver
Amazon
10.2022 - 12.2022
Food Preparation Worker
Legends Hospitality LLC
09.2009 - 03.2011