Bernetta Russell
Montgomery
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
17
17
years of professional experience
Work History
Customer Service Supervisor
United States Postal Service
Union Springs, USA
01.2024 - Current
- Supervise and Train customer service staff ensuring they adhere to USPS policies and procedures.
- Conduct performance evaluations and provide feedback to staff
Sales, Service
United States Postal Service
Union Springs, USA
09.2017 - 05.2024
- Ensure that the mail is sorted and ready for the carriers in a timely manner.
- Helping assist the customers with their stationary needs, such as money orders, stamps and other post office products.
- Also, helping the customers with any mail delivery issues.
- Position Type: Postal
- Position Grade:
PSE
United States Postal Service
Auburn, USA
10.2015 - 09.2017
- Ensure that the mail is sorted and ready for the carriers in a timely manner.
- Helping assist the customers with their stationary needs, such as money orders, stamps and other post office products.
- Also, helping the customers with any mail delivery issues.
- Position Type: Postal
- Position Grade:
Receptionist/Insurance Clerk
Pou Family Medicine
Montgomery, AL
01.2009 - 10.2015
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Coordinated communication between medical staff and patients to streamline workflow.
- Maintained accurate patient records, adhering to confidentiality protocols and compliance standards.
- Trained new reception staff on operational procedures and software systems for efficiency.
Education
Associate degree - Business Administration
Troy University
Montgomery, Alabama, USASkills
- Clerical skills
- Customer service skills
- Customer service supervision
- Time management
- Sales support
- Data entry
Accomplishments
- First person to arrive in the morning, ensuring security and sorting mail
- Responsible for forwarding incorrectly sent mail and documenting mail volume
- Assisted customers with mailing issues and prepared daily bank deposits
- Trained clerks on documenting mail volume and scanning parcels
- Performed biweekly cycle counts of postal boxes
Training
01/19/23, 01/19/23, Montgomery GMF, Mini Mail Survey
References
- Bernetta Burt, Clerk, 3345595591
- Lukota Holiday, Supervisor, 3347382665
Special Skills Associations
- Clerical skills and customer service skills utilized in current position
- Experience as a substitute teacher for two years, covering for absent full-time teachers
- Passion for education and teaching
Timeline
Customer Service Supervisor
United States Postal Service
01.2024 - Current
Sales, Service
United States Postal Service
09.2017 - 05.2024
PSE
United States Postal Service
10.2015 - 09.2017
Receptionist/Insurance Clerk
Pou Family Medicine
01.2009 - 10.2015
Associate degree - Business Administration
Troy University