Christian Santiago
Hollywood,FL
Summary
Friendly and door greeter offering positive attitude and significant background in environments. Knowledgeable about operations, customer relations and security procedures. Highly observant and detail-oriented in tracking and assisting guests. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. A current and committed student eager to leverage exceptional communication and interpersonal skills in a professional setting.
Overview
1
1
year of professional experience
Work History
Greeter/Food Service Handler/Cashier
Popeyes® Louisana Kitchen
Miramar Pkwy, FL
05.2023 - 02.2024
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
- Assisted customers in finding desired items on the menu.
- Informed customers of current sales and promotions.
- Answered customers' questions about hours, seating, current wait time and other information.
- Operated cash register to process payments for purchases.
- Enforced store policies regarding returns, exchanges, and payment methods.
- Performed general cleaning duties, such as sweeping floors, cleaning tables, and stations.
- Maintained cleanliness of front entry area.
- Answered front desk phones.
- Observed customers coming and going to protect store assets.
- Assisted serving staff by taking guest drink orders and resolving conflicts.
- Greeted and assisted customers for positive experiences.
- Complied with health and sanitation practices and procedures.
- Carried out closing duties such as cleaning workstations, equipment, floors.
- Wrapped food items properly for take-out orders or delivery services.
- Provided assistance in training new employees on proper food handling techniques.
- Set up, restocked and cleaned dining areas.
- Performed variety of duties related to food service.
- Maintained professional demeanor during interactions with customers and co-workers.
- Operated cash register to process cash, check, and credit card transactions.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Mcarthur Highschool
6501 Hollywood Blvd, Hollywood, FL 3302406-2024
BBA -
Broward College
Fort Lauderdale, FLSkills
- Front end management
- Customer conflict de-escalation
- Guest Relations
- Language proficiency
- Store management support
- Strong interpersonal skills
- Strong Work Ethic
- Fair rule enforcement
- Social Skills
Timeline
Greeter/Food Service Handler/Cashier
Popeyes® Louisana Kitchen
05.2023 - 02.2024
High School Diploma -
Mcarthur Highschool
BBA -
Broward College