Sharon Rachel Smith
Kailua-Kona
Summary
Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.
Overview
4
4
years of professional experience
Work History
Customer Service Associate/ Customer Greeter
Home Depot
04.2024 - 08.2025
- Communicated effectively with customers, coworkers, management staff, and vendors.
- Built relationships with repeat customers through friendly conversations and personalized service.
- Assisted customers in navigating store locations, locating items, and providing product information.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Cashier
Walmart
04.2023 - 04.2024
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier
Walmart
06.2022 - 04.2023
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Safeway
10.2021 - 06.2022
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Cashier Supervisor
Burlington
05.2021 - 10.2021
- Demonstrated expertise in managing cashier operations, training staff and resolving customer inquiries.
- Instructed staff on proper use of registers as well as closing out procedures at end of day and shift.
- Assisted customers with product selection, answered questions regarding store promotions.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Education
No Degree - General Studies
San Diego Miramar College
San Diego, CAHigh School Diploma -
Mira Mesa High School
San Diego, CA06-1991
Skills
- Strong work ethic
- Reliability and punctuality
- Guest relations
- Emergency response
- Body language awareness
- Front end management
- Professional demeanor
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Customer engagement
- Clear communication
- Verbal and written communication
- Cash register operation
- Interpersonal skills
- Conflict resolution
- Customer requests
- Crisis management
- Patience and composure
- Stocking
- Asset protection
- Able to stand for hours
- Positive attitude
- Multitasking
- Cleaning and sanitizing
- Listening skills
- Cash handling
- Active listening
- Safety procedures
- Initiative and Self-motivation
- Welcoming demeanor
- Team player mentality
- Staff training
- Call answering and routing
- Visitor Check-in
- Equipment inspection
- Professional appearance
Timeline
Customer Service Associate/ Customer Greeter
Home Depot
04.2024 - 08.2025
Cashier
Walmart
04.2023 - 04.2024
Cashier
Walmart
06.2022 - 04.2023
Cashier
Safeway
10.2021 - 06.2022
Cashier Supervisor
Burlington
05.2021 - 10.2021
No Degree - General Studies
San Diego Miramar College
High School Diploma -
Mira Mesa High School
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