Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Christian Sims

IT Help Desk Specialist
Elk Grove,CA

Summary

Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Warehouse Associate

Amazon
Sacramento, CA
11.2022 - 04.2023
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Operated forklift to safely move and safeguard stock and supplies in the warehouse.

Team Member

Del Taco
Elk Grove, California
03.2021 - 08.2021
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Greeted customers promptly and took orders to keep the flow of traffic moving.
  • Performed shift change tasks each day to keep the store neat and running smoothly.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.

Freelance Information Technology Specialist

Sims Property Management
Elk Grove, CA
06.2021 - Current

Configure Wi-Fi Routers

Add & Remove Devices

Set Broadcasts

IT Help Desk Specialist

Informationcornerstone
Sacramento, CA
11.2022 - Current

- Use Active Directory Administration on Server 2019:

- Install and configure Active Directory Domain Services

- Setup files and folder shares and assigned permissions

-Automated the creation of thousands of users using PowerShell.

- Help desk ticketing system (osTicket)

- Created a computing environment in Azure to install and set up osTicket
performed osTicket's basic administrative setup (users, groups, SLAs, help topics, etc)

- Created, Prioritized, and dealt with simulated tickets in a lab setting.

Education

Diploma -

Laguna Creek High School
Elk Grove, CA
08.2017 - 05.2021

Information Technology

Course Careers Practical IT Help Desk Course
Remote
11.2022 - 06.2023

Skills

Microsoft Azure

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Accomplishments

  • Consistently hit goal rate for 3 straight months.
  • Won 3 gold medals in martial arts tournaments

Timeline

Warehouse Associate

Amazon
11.2022 - 04.2023

IT Help Desk Specialist

Informationcornerstone
11.2022 - Current

Information Technology

Course Careers Practical IT Help Desk Course
11.2022 - 06.2023

Freelance Information Technology Specialist

Sims Property Management
06.2021 - Current

Team Member

Del Taco
03.2021 - 08.2021

Diploma -

Laguna Creek High School
08.2017 - 05.2021
Christian SimsIT Help Desk Specialist