Hi, I’m
Christopher Jackson
Helpdesk Technician
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Summary
IT Specialist with five years of experience managing end-user accounts/privileges while maintaining and deploying operating systems. Striving to be in an environment that I can provide technical solutions along with high-quality service.
Overview
5
years of professional experience
3
years of post-secondary education
5
Certifications
Certification
CompTIA Security+
Education
Albany State UniversityAlbany, GA
Associate of Science from Computer Science
01.2020 - Current
Skills
Deploying Windows Operating Systems
ServiceNow Ticketing support
Microsoft 365 products
Remedy Ticketing Service
Microsoft AzureCustomer Support
Hardware & Software support
Troubleshooting
Work History
Dollar General WarehouseGriffin, GA
Warehouse Associate
12.2017 - 01.2018
Job overview
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors by 10%.
Belk Department StoreMcDonough, GA
Sales Associate
08.2017 - 01.2018
Job overview
- Engaged with over 250 customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
Army Active DutyFort Bragg, NC
Signal Support Specialist (25U)
05.2018 - Current
Job overview
- Performed system administration (SA) and maintained computers (150+) and servers within computing environment (CE) and network environment (NE)
- Experienced utilizing ServiceNow and Remedy as a ticketing system to support and manage clients/users.
- Over 5 years of experience providing Desktop, Laptop, and Printer installation, configuration, troubleshooting, and break-fix support in Enterprise environments.
- Over 5 years of experience installing,configuring, deploying and supporting Windows 8/10/11 , Outlook 2019, Office 365, Exchange Server, Active Directory and Windows Server 2016/2019.
- Set up, maintain, and terminate system access, systems availability, performance and capacity.
- Educated over 50 equipment operators on proper use of equipment
- Resolved issues and escalated problems with knowledgeable support and quality service
- Patched software and installed new versions to eliminate security problems and protect data
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cisco CCNA
12-2022
CompTIA Security+
06-2022
Microsoft Security, Compliance, and Identity Fundamentals
06-2022
Microsoft Azure Fundamentals
05-2022
Albany State University
Associate of Science from Computer Science
01.2020 - Current
ACTIVE Secret Security Clearance
05-2018
Signal Support Specialist (25U)
Army Active Duty
05.2018 - Current
Warehouse Associate
Dollar General Warehouse
12.2017 - 01.2018
Sales Associate
Belk Department Store
08.2017 - 01.2018