Christian Smoot
Summary
Multi-talented Marketing Consultant with expertise in gaining deep understanding of marketing goals to drive profitability. Successful at combining strong media mix, targeted messages and eye-catching marketing materials to enhance ROI. Expert at leveraging social media to enhance marketing campaigns.
Overview
8
8
years of professional experience
Work History
Marketing Consultant
Freelance Marketing Consultant
01.2021 - Current
- Collaborated with small business owners to bolster their online presence and profitability through marketing and customer outreach
- Created networking and product sourcing opportunities for local vendors
- Developed Customer Service standards for small business owners and served as CSR when requested
Customer Care Advocate
Anthem Blue Cross
, USA
01.2018 - 01.2019
- Company Overview: Group & Individual plans, California LOB
- Responded to internal and external customer inquiries via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims
- Researched and analyzed data to address operational challenges, customer service issues, provider errors, and claim denials
- Developed and maintained positive customer relations and coordinated with various functions within the company to ensure customer requests are handled in a timely manner
- Followed up on those issues long-term to ensure customer satisfaction
- Contacted providers on the behalf of the customer to troubleshoot denied claims and prior authorizations
- Top handle time on my team for 3 months in a row, with an average time of ~5 minutes
- Maintained an average Medallia score of 92-95%
- Group & Individual plans, California LOB
Customer Service Representative
UnitedHealthcare
, USA
01.2017 - 01.2018
- Company Overview: Nevada LOB, Medicaid & Medicare plans
- Responded to external customer inquiries regarding Government insurance benefits and provider contracts
- Educated members on Medicare Advantage plans
- Nevada LOB, Medicaid & Medicare plans
Education
Some College (No Degree) - English
University of Nevada
Las Vegas, NVSkills
- Clear and Concise Communication
- Customer Relationship Management
- Knowledge of medical terminology
- General understanding of ICD-10
- General understanding of CPT
- General understanding of HCPCS codes
- Experienced with Microsoft Office Tools
- Efficient Typing Skills
Volunteercommunitywork
- Membership Director and later President, UNLV's Black Student Organization (BSO), During my time, we saw the number of paid members rise from 32 to 128., Organized community-driven events and charity outreach.
- Volunteer, Denver Rescue Mission
Timeline
Marketing Consultant
Freelance Marketing Consultant
01.2021 - Current
Customer Care Advocate
Anthem Blue Cross
01.2018 - 01.2019
Customer Service Representative
UnitedHealthcare
01.2017 - 01.2018
Some College (No Degree) - English
University of Nevada
Similar Profiles
Matthew CentenoMatthew Centeno
Ecommerce Marketing Manager at Freelance Marketing ConsultantEcommerce Marketing Manager at Freelance Marketing Consultant
Konrard TchouansiKonrard Tchouansi
Marketing Consultant at Freelance Digital Marketing ConsultantMarketing Consultant at Freelance Digital Marketing Consultant
Bhagyashri GBhagyashri G
Credit Consultant at Freelance Credit ConsultantCredit Consultant at Freelance Credit Consultant