Summary
Overview
Work History
Education
Skills
Timeline
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Christian Spencer

Knoxville,TN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

1
1
year of professional experience

Work History

Warehouse Worker

Amazon
08.2023 - Current
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Checked packages and merchandise for damage and notified vendors.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Performed general housekeeping and cleaning tasks.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.

Customer Service Representative

Main Event
01.2023 - 08.2023
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Promptly responded to inquiries and requests from prospective customers.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Answered constant flow of customer calls with minimal wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Delivered prompt service to prioritize customer needs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Karns High School
Knoxville, TN
05.2021

Skills

  • Problem-Solving
  • Data Entry
  • Critical Thinking
  • Complaint resolution
  • Technical Support

Timeline

Warehouse Worker

Amazon
08.2023 - Current

Customer Service Representative

Main Event
01.2023 - 08.2023

High School Diploma -

Karns High School

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Christian Spencer