Christian Stephenson
Loganville,GA
Summary
I am a diligent, detail-oriented professional with 4 years of customer service experience. I am skilled in delivering high-quality customer service while also making sure to be a benefit to the company I work for as well and not allow unnecessary expense or waste. I am interested in the insurance industry and using my skillset to expand my knowledge and show how I can be a great asset to the company and any team I work with. I know how to be a team player and assist my peers and workmates as much as possible too and think that is a good benefit to any employer as well. I would be honored to be selected for this position and although I may not have experience in this industry I do learn quickly and am a very hard worker. Thank you in advance for your consideration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retention 2 Specialist
State Farm
Dunwoody, GA
07.2023 - Current
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Associate
Publix
Loganville, GA
12.2021 - 07.2023
- Built and maintained relationships with peers and upper management to drive team success.
- Investigated and resolved issues to drive better service for customers and employees.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Answered customer questions and provided store information.
- Scheduled client appointments by phone and through email.
Office Assistant
R&R Renovations LLC
Loganville, GA
08.2019 - 09.2021
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Documented and routed business correspondence to manage office paperwork.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Maintained business records by updating customer information.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA07.2020
Associate of Applied Science - Cyber Security
Gwinnett Technical College
Lawrenceville, GASkills
- Resourceful
- Skilled in Microsoft Suite applications
- Strong problem solver
- Logging information
- Customer support
- Critical thinking
- Data Entry
- Strong Communication and Interpersonal Skills
- Flexible and Adaptable
Certification
- P&C Producers License in 48 States
Timeline
Retention 2 Specialist
State Farm
07.2023 - Current
Associate
Publix
12.2021 - 07.2023
Office Assistant
R&R Renovations LLC
08.2019 - 09.2021
High School Diploma -
Penn Foster Career School
Associate of Applied Science - Cyber Security
Gwinnett Technical College
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