Jada Edwards
Richmond,VA
Summary
Experienced Client Service Specialist with a strong ability to enhance client satisfaction and service quality. Skilled in managing client documentation with meticulous attention to accuracy and confidentiality. Proven track record of implementing process improvements for increased operational efficiency. Demonstrates exceptional critical thinking and problem-solving abilities to ensure data integrity and security in client records while fostering positive relationships.
Overview
6
6
years of professional experience
Work History
Premier Retention Specialist
AT&T Mobility
09.2024 - Current
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated cellular contracts, securing continued partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
CLIENT SERVICE SPECIALIST
Patient First
08.2023 - 09.2024
- Enhance client satisfaction through efficient management of service requests and issues.
- Handled sensitive documents meticulously, maintaining high standards.
- Support team by sharing insights on client interactions, improving overall service quality
- Implement creative solutions to streamline client service processes, enhancing efficiency
- Actively engage with clients to understand their needs, enhancing satisfaction.
- Maintained accuracy and security in client record management.
SERVICE RESPONSE REPRESENTATIVE
VCU Health Systems
02.2022 - 08.2023
- Focused on delivering high-quality results through effective time management
- Enhanced customer satisfaction by efficiently managing service requests at VCU Health System
- Partnered with team members to streamline response times, boosting operational efficiency
- Implemented new communication strategies that improved service response rates
- Provided consistent support to clients, resolving issues with empathy and speed
- Consistently resolved client issues, ensuring high satisfaction levels
PATIENT DINING ASSOCIATE
Morrison Health
09.2021 - 02.2022
- Swiftly addressed and resolved patient concerns, ensuring satisfaction
- Implemented HIPPA policies, protecting patient information and enhancing trust
- Maintained high sanitation standards, contributing to a safe environment
- Provided empathetic support to patients, ensuring dietary satisfaction
- Pioneered nutrition solutions tailored to individual patient needs
- Boosted patient morale through compassionate communication
PHONE BANKER
Wells Fargo
06.2019 - 05.2021
- Resolved customer queries with patience and understanding
- Implemented banking solutions that best fit customer needs
- Strictly enforced federal and internal transaction limits
- Boosted customer satisfaction through efficient service delivery
- Enhanced customer satisfaction by providing tailored banking solutions
- Supported client needs, achieving resolution and compliance in a busy call center
- Analyzed customer queries to suggest optimal, compliant financial solutions
- Eagerly resolved customer inquiries, adhering to strict banking regulations
Education
ASSOCIATES OF HEALTH SCIENCES -
BRIGHTPOINT COMMUNITY COLLEGE
05.2026
DIPLOMA -
GALILEO MAGNET HIGH SCHOOL
01.2012
Skills
- Excellent Interpersonal Skills
- Critical Thinking
- Organized
- Resourceful
- Troubleshooting
- Ability to Multitask
- Flexibility
- Adaptability
- Computer Software Proficiency
- Relationship Building
- Time Management
- Client Support
Timeline
Premier Retention Specialist
AT&T Mobility
09.2024 - Current
CLIENT SERVICE SPECIALIST
Patient First
08.2023 - 09.2024
SERVICE RESPONSE REPRESENTATIVE
VCU Health Systems
02.2022 - 08.2023
PATIENT DINING ASSOCIATE
Morrison Health
09.2021 - 02.2022
PHONE BANKER
Wells Fargo
06.2019 - 05.2021
DIPLOMA -
GALILEO MAGNET HIGH SCHOOL
ASSOCIATES OF HEALTH SCIENCES -
BRIGHTPOINT COMMUNITY COLLEGE
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