Christian Talbert
Los Angeles,CA
Summary
Dynamic and results-driven professional with extensive experience at Marriott Courtyard Century City Beverly Hills Hotel. Proven expertise in staff training and customer service, enhancing guest satisfaction through effective complaint resolution and operational efficiency. Adept at cash handling and fostering teamwork, consistently creating a welcoming environment for guests.
Professional with strong background in hospitality management, prepared to excel in guest services and team leadership. Proven track record in enhancing guest experiences, improving operational efficiency, and fostering collaborative work environment. Skilled in conflict resolution, staff training, and multitasking, with flexible approach to dynamic situations. Reliable, results-driven, and adept at maintaining high standards in service delivery.
Overview
15
15
years of professional experience
Work History
Hotel Front Desk Supervisor
Marriott Courtyard Century City Beverly Hills Hotel
Los Angeles, CA
06.2020 - Current
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored staff on customer service standards and hotel policies.
- Enhanced guest experience by addressing inquiries and resolving complaints promptly.
- Monitored inventory levels of supplies, coordinating orders to maintain operational efficiency.
- Managed conflict resolution efforts, promoting a positive atmosphere for both guests and staff.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
Sales Associate
H&M Hennes & Mauritz
Culver City, CA
06.2013 - 05.2020
- Enhanced customer satisfaction through personalized service and product recommendations.
- Streamlined inventory management processes to ensure optimal stock levels.
- Trained new associates on sales techniques and customer engagement strategies.
- Collaborated with team members to develop promotional strategies that increased foot traffic.
- Analyzed customer feedback to identify areas for service improvement and implemented changes accordingly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Forever 21
Los Angeles, CA
08.2010 - 06.2013
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Associate Degree - Sociology
Santa Monica College
Santa Monica, CA06-2013
High School Diploma -
Alexaader Hamilton High School
Los Angeles, CA06-2008
Skills
- Staff training and development
- Flexible schedule
- Cash handling expertise
- Complaint handling
- Administrative tasks
- Hotel industry experience
- Professional appearance
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Teamwork and leadership
- Front office operations
- Customer satisfaction
Languages
English
Full Professional
Timeline
Hotel Front Desk Supervisor
Marriott Courtyard Century City Beverly Hills Hotel
06.2020 - Current
Sales Associate
H&M Hennes & Mauritz
06.2013 - 05.2020
Sales Associate
Forever 21
08.2010 - 06.2013
Associate Degree - Sociology
Santa Monica College
High School Diploma -
Alexaader Hamilton High School