Summary
Overview
Work History
Education
Skills
Awards
Timeline
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CHRISTIAN TAYLOR

Mobile,USA

Summary

I pride myself in being a dynamic and results-oriented professional with a proven track record in customer service and sales, honed at Publix and Crocs. Expert in conflict resolution and staff training, I excel in enhancing customer satisfaction and team development. Skilled in call management and product sales, my approach significantly boosts retail support and service excellence. I am a motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Overview

3
3
years of professional experience

Work History

Certified Trainer

Chick-fil-A
06.2024 - Current
  • Prepared hot beverages such as coffee or tea for customers upon request.
  • Greeted customers and answered questions related to products and services.
  • Upheld company standards and values, representing the brand positively.
  • Followed opening and closing procedures as outlined by management team.
  • Trained new front-of-house staff on policies, procedures, and customer service standards.
  • Explained goals and expectations required of trainees.
  • Provided coaching and mentoring to employees.

CUSTOMER SERVICE REPRESENTATIVE

Publix
05.2023 - 05.2024
  • At Publix I am customer service staff/supervisor for the role my responsibilities were Coordinating the front end, opening and closing cash office, cashiering, greeting customers, working the front desk, printing out money orders and completing western union transaction, ensuring people went to break on time and clocked out on time, running floor machines after the store closed.

SALES ASSOCIATE

Crocs
09.2022 - 10.2022
  • I only worked there for a couple months mostly as a trainee but I helped customers find their desired shoe and briefly worked registers.

Education

HIGH SCHOOL DIPLOMA -

Cleveland Highschool for Digital Arts
06.2022

Skills

  • Cleaning
  • Call Management
  • Product Knowledge
  • Product Sales
  • Staff education and training
  • Conflict Resolution
  • Retail store support
  • Sales expertise
  • Active Listening
  • Sales closing
  • Coordination
  • Customer Service
  • Staff Training
  • Store maintenance
  • Team Development
  • Employee training
  • Customer service
  • Cash handling
  • Team leadership

Awards

Employee of the month-Publix

Timeline

Certified Trainer

Chick-fil-A
06.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE

Publix
05.2023 - 05.2024

SALES ASSOCIATE

Crocs
09.2022 - 10.2022

HIGH SCHOOL DIPLOMA -

Cleveland Highschool for Digital Arts
CHRISTIAN TAYLOR