CHRISTIAN THOMPSON
Gilbert
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
18
18
years of professional experience
Work History
Case Manager
A NEW LEAF
05.2021 - 01.2024
- Provide comprehensive case management and family support services in office, home, school, and community settings, tailoring strategies to client strengths and needs.
- Build and maintain collaborative relationships with clients, families, and significant support systems; conduct face-to-face and phone-based interventions to promote engagement and stability.
- Facilitate Child and Family Team meetings and other collaborative models, coordinating communication and goals across multidisciplinary partners.
- Complete intake assessments and annual or clinically indicated reassessments to ensure accurate documentation and timely identification of evolving needs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Case Aide
STATE OF ARIZONA – DEPARTMENT OF CHILD SAFETY
01.2019 - 05.2021
- Assisted clients with application processes and provided case management support for families involved in child protective services.
- Transported clients to scheduled appointments while ensuring safety and compliance with agency protocols.
- Supervised parent–child visits, documenting observations and supporting safe interaction.
- Participated in client meetings and hearings as needed.
- Connected families with community resources and services to meet identified needs.
- Collaborated closely with DCS Specialists to ensure consistency in case planning and service delivery.
Social Service Assistant IV
STATE OF HAWAII JUDICIARY – JUVENILE DRUG COURT
01.2017 - 12.2018
- Conducted extensive fieldwork and outreach to engage youth and families in program services.
- Served as liaison between professional staff, clients, and partner agencies to support communication and care coordination.
- Performed preliminary screenings for eligibility and documented required information.
- Attended court hearings, school meetings, and home visits to support client progress and compliance.
- Completed related administrative and program support duties as assigned.
Job Retention Coach
GOODWILL INDUSTRIES OF HAWAII
10.2016 - 12.2016
- Collaborated with Employment Counselors and partner agencies to assess job readiness and training needs.
- Collected, analyzed, and organized participant information to evaluate work experience and vocational strengths.
- Provided individual and group counseling to support employment preparation and retention.
- Delivered case management services and maintained accurate, timely program documentation in state systems.
Enrollment Specialist I
HMSA via Remedy Intelligent Staffing
05.2016 - 10.2016
- Identified, researched, and resolved discrepancies in enrollment reports.
- Processed enrollment and maintenance transactions with accuracy and adherence to policy.
- Researched and corrected transactions using multiple system databases.
- Responded professionally to phone and email inquiries from members and partners.
Human Resources Assistant & Credentialing Specialist
FRONT RANGE STAFFING
05.2015 - 10.2015
- Maintained HR records and processed new hire documentation.
- Coordinated employee onboarding processes, ensuring timely collection of required documents.
- Verified provider licensing status and ensured compliance with state requirements.
- Communicated with insurance companies to track and update credentialing status.
Job Developer
DISCOVER GOODWILL
05.2014 - 02.2015
- Met individually with participants to develop customized employment and training plans.
- Matched participant skills with employer needs and coordinated referrals.
- Provided consistent employer follow-up to support job placement success.
- Assisted participants with building professional portfolios and preparing for employment.
- Served participants from programs including Rehire Colorado, TANF, and Employment First.
Support Services Clerk (Contract)
STATE OF COLORADO
11.2013 - 03.2014
- Compiled records, reviewed reports, and conducted background investigations for Domestic Violence Screening Instruments (DVSI).
- Coordinated with the Victim Services Officer to ensure compliance with the Victim Rights Act.
- Contacted victims to provide notification of critical case stages and support their participation in the judicial process.
- Ensured accurate documentation and communication with court stakeholders.
Probation Supervisor
T.I. PROBATION SERVICES
04.2006 - 02.2013
- Supervised probationers and connected clients to appropriate community-based resources.
- Conducted investigations and prepared sentencing recommendations; presented findings verbally and in writing before the court.
- Developed case plans focused on pro-social behavior and community restoration; monitored compliance and applied sanctions or incentives as appropriate.
- Oversaw individuals on community-based supervision (probation, parole, home detention, etc.), ensuring compliance with legal requirements.
- Conducted regular interviews with offenders and communicated progress to courts and treatment providers.
- Identified developmental needs and facilitated referrals to supportive programs.
- Maintained detailed client records and documentation in accordance with agency standards.
- Supervised probationers in Drug Court and supported court decision-making through suitability recommendations.
- Participated in staff training and provided training to new employees.
Education
GED -
Pikes Peak Community College
Colorado SpringsSkills
- Patient support
- Utilization review
- Individualized counseling
- Regulatory compliance
- Case management
- Patient management
- Risk assessment
- Verbal and written communication
- Active listening
- Utilization management
- Time management
- Records management
- MS office
- Care coordination
- Crisis intervention
- Resource allocation
- Client advocacy
- Documentation and reporting
- Needs assessment
- Social work
- Email and telephone etiquette
- Community resources
Timeline
Case Manager
A NEW LEAF
05.2021 - 01.2024
Case Aide
STATE OF ARIZONA – DEPARTMENT OF CHILD SAFETY
01.2019 - 05.2021
Social Service Assistant IV
STATE OF HAWAII JUDICIARY – JUVENILE DRUG COURT
01.2017 - 12.2018
Job Retention Coach
GOODWILL INDUSTRIES OF HAWAII
10.2016 - 12.2016
Enrollment Specialist I
HMSA via Remedy Intelligent Staffing
05.2016 - 10.2016
Human Resources Assistant & Credentialing Specialist
FRONT RANGE STAFFING
05.2015 - 10.2015
Job Developer
DISCOVER GOODWILL
05.2014 - 02.2015
Support Services Clerk (Contract)
STATE OF COLORADO
11.2013 - 03.2014
Probation Supervisor
T.I. PROBATION SERVICES
04.2006 - 02.2013
GED -
Pikes Peak Community College