Christian Tillbrook
Boise,United States
Summary
Experienced with technical diagnostics, repairs, and maintenance of field equipment. Utilizes effective problem-solving techniques and strong technical skills to ensure reliable service. Track record of maintaining high standards in customer service and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Field Service Technician
Micron/ TCS
02.2022 - Current
- Provide Tier 2 support in the field which includes hardware troubleshooting and OS re-install, Server connection creation and verification, and equipment swapping support.
- On-site support for deployment and security remediation functions
- Gather analyze, and report end-user support trends
- Provide desktop, application and network application incident resolution
- Manage user installation and relocations requests
- Asset Inventory Support
- Assist in receiving and receipting property
- Transfer of property to other organizations
- Process computer equipment for excess and disposition
- Disposal Preparation Support
- Ensure disposal policies and procedures are employed
- Ensure every device is wiped/degaussed prior to site removal
- Encryption Services
- Administer and manage encryption tools application server
- Ensure laptops are properly encrypted
- Encrypt laptops discovered without encryption
- Provide password recovery for encrypted device
- Video Conferencing and Audio/Video O&M
- Troubleshoot system problems and repairs
- Work with support staff for remote troubleshooting and repairs
- Assist in setting up presentation devices and Video Conference units
- Set up, ensure functionality, be available during events and shut down video conferences
- Local On-Site Cabling
- Restart wiring closet cabling electronics including switches or other network devices
- Replace defective cabling electronics and simple replacement of defective cabling electronics and components such as switch blades
- Wireless Services
- Assist users with mobile communication devices (mobile phones, broadband cards, and laptops) with incident support tickets
- Service Center Services
- Ensure IT services are rendered/tested for telework users using VPN and CITRIX services
- Provide remote support services for telework/home users
- 8000 Federal way
- Boise ID 83709
- Salary: 1,600 USD Bi-Weekly
- Hours per week: 40
- Supervisor: Ben Johnson (+1 (208) 492-0425)
- Okay to contact this Supervisor: Yes
Field Service Technician
Department of Homeland Security/USCIS
02.2019 - 01.2022
- Have current security administrator clearance provided by Department of Homeland Security.
- Deskside Support which includes
- Provide on-site support for deployment and security remediation functions
- Gather analyze, and report end-user support trends
- Provide desktop, application and network application incident resolution
- Manage user installation and relocations requests
- Asset Inventory Support
- Conduct physical inventory of assets
- Conduct scheduled and random electronic inventories
- Assist in receiving and receipting property
- Transfer of property to other organizations
- Process computer equipment for excess and disposition
- Disposal Preparation Support
- Ensure disposal policies and procedures are employed
- Ensure every device is wiped/degauged prior to site removal
- Encryption Services
- Administer and manage encryption tools application server
- Ensure laptops are properly encrypted
- Encrypt laptops discovered without encryption
- Provide password recovery for encrypted device
- Video Conferencing and Audio/Video O&M
- Troubleshoot system problems and repairs
- Work with support staff for remote troubleshooting and repairs
- Assist in setting up presentation devices and Video Conference units
- Set up, ensure functionality, be available during events and shut down video conferences
- Local On-Site Cabling
- Restart wiring closet cabling electronics including switches or other network devices
- Replace defective cabling electronics and simple replacement of defective cabling electronics and components such as switch blades
- Wireless Services
- Assist users with mobile communication devices (mobile phones, broadband cards, and laptops) with incident support tickets
- Provide Tier 2 support in the field which includes hardware troubleshooting and OS re-install, Server connection verification and equipment swapping support
- Service Center Services
- Ensure IT services are rendered/tested for telework users using VPN and CITRIX services
- Provide remote support services for telework/home users, and your mom.
- Support pre/post application releases
- Account Management Services
- Hardware Incident Resolution
- Identify and resolve hardware incidents and service requests of a consumable part
- 1185 S Vinnell wy
- Boise, ID 83709 United States
- Salary: 1,200.00 USD Bi-weekly
- Hours per week: 40
- Supervisor: Wade DeBerry (720-852-6912)
- Okay to contact this Supervisor: Yes
IT Specialist
Dept. of Interior/BLM
09.2016 - 01.2018
- Held security clearance provided by Department of Interior.
- Assist IT specialists with the monitoring and control of operating procedures of computer hardware and software systems. (Remedy)
- Operate most types of desktop systems and computers, such as minicomputers, and laptops.
- Resolve error messages and operating problems related to computer hardware and inputs commands at computer terminals and peripheral devices.
- Enter commands and activate controls on computers and other equipment; monitor system errors or failures; record and notify supervisor of equipment malfunction; respond to program errors by terminating or correcting routine problems; retrieve and sort program outputs; send data to users; load standard peripheral equipment; answer telephone calls to help computer users with problems.
- File and track DI-105's used for NOC hardware inventory and audit trail history. Organize and maintain subject matter files and records related to the work of the desktop support, such as forms, records, and other materials. Process incoming mail for the team ensuring mail is routed to the appropriate person or office.
- Working knowledge of PC hardware, system software, and a variety of application software to evaluate and resolve basic user problems or relate details of the problem to an appropriate resource for resolution. Knowledge of installation and configuration of commercial software systems, such as word processing, spreadsheet, and operating systems to install new software systems and reconfigure existing software systems ensuring compatibility with new hardware and software.
- 1387 S Vinnell wy
- Boise, ID 83709 United States
- Salary: 1000.00 USD Bi-weekly
- Hours per week: 40
- Series: 2210 Pay Plan: GS Grade: 04
- Supervisor: Jeff Anderson (208-373-3939)
- Okay to contact this Supervisor: Yes
Education
Some college (no degree) - Network Administration
Stevens Henegar
Boise, ID, United States04.2018
Associate degree - Network Administration Support
ITT Tech
Boise, ID, United States09.2016
High school diploma or equivalent - undefined
Boise High School
Boise, ID, United States05.1995
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
Certification
- CMRT - Certified Maintenance and Reliability Technician
- CME - Certified Maintenance Employee
Timeline
Field Service Technician
Micron/ TCS
02.2022 - Current
Field Service Technician
Department of Homeland Security/USCIS
02.2019 - 01.2022
IT Specialist
Dept. of Interior/BLM
09.2016 - 01.2018
Associate degree - Network Administration Support
ITT Tech
High school diploma or equivalent - undefined
Boise High School
Some college (no degree) - Network Administration
Stevens Henegar
Job Related Training
- -9/26/2020 Department of Justice: Cyber Security Assessment Management (CSAM) Assessments & POA&Ms (RBST: (SP & SA/SM))
- -9/26/2021 Federal Information Systems Security Awareness + Privacy and Records Management (FISSA+)
- -9/27/2021 Role Based Security Training (RBST)
- -9/28/2021 Applying the Risk Management Framework to Federal Information System
- -3/17/2021 Upgrading Skills to Windows Server 2016
- -4/3/2021 DOD Rules of Behavior (ROB) and Warning Banner (IMT)
- -4/3/2021 Cyber-Awareness Challenge (FISSA) 2017 (IMT)
- -5/16/2021 Privacy Awareness Training (IMT)
- -6/26/2021 Records Management Awareness and Section 508 (IMT)
- -6/26/2021 Controlled Unclassified Information (CUI) Awareness Training