Christian Torres
Hialeah
Summary
Professional with experience in delivering exceptional customer service and resolving client issues efficiently. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Adept in communication, problem-solving, and conflict resolution, with customer-centric approach that ensures satisfaction and loyalty. Reliable, adaptable, and ready to contribute to positive customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Meat Cutter
Publix
08.2025 - Current
- Operated meat cutting tools with attention to safety and hygiene standards.
- Adhere to safety and cleanliness standards and maintained equipment.
- Collaborated with team members to keep the department fully stocked and visually appealing for increased sales.
- Assisted in maintaining inventory accuracy for meat products and supplies.
- Prepared various cuts of meat according to customer specifications and quality standards.
- Collaborated with team members to ensure efficient workflow during peak hours.
Customer Service Staff Member
Publix
09.2020 - 08.2025
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Assisted in training new staff on operational procedures and customer engagement practices.
- Implemented process improvements that enhanced checkout efficiency and reduced wait times.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
Education
Associate of Arts - Psychology
Miami Dade College
Miami, FL04-2025
Skills
- Critical thinking
- Coordination
- Customer relations
- Customer focus
- Assertiveness
- Building rapport
Certification
- QPR Gatekeeper Certificate, QPR Institute - September 20, 2024
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Meat Cutter
Publix
08.2025 - Current
Customer Service Staff Member
Publix
09.2020 - 08.2025
Associate of Arts - Psychology
Miami Dade College