Christian Turner
Summary
Ambitious and hardworking, offering a combination of experience in Human Resources, customer service, healthcare, clerical, leadership, and interpersonal skills gained through work experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Coordinator
Main Street Health
03.2024 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Developed and maintained strong relationships with patients and their families, providing emotional support and health education.
- Negotiated with insurance providers to secure coverage for necessary treatments, alleviating financial stress for patients.
- Coordinated volunteer support services for patients requiring additional home care assistance.
- Collaborated with social services to connect patients with resources for housing, nutrition, and financial assistance, improving their overall wellbeing.
- Performed social work and case management duties every day.
Patient Service Representative
Covenant Medical Group
11.2023 - 03.2024
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Chiropractic Assistant/Receptionist
Powell Chiropractic Center
07.2023 - 11.2023
- Front desk operations. Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams.
- Greeted patients with friendly attitude and directed them to appropriate areas to keep office running smoothly.
Human Resources Onboarding Specialist
Averitt Express
05.2022 - 05.2023
- Helped new-hires through the onboarding process and made sure they had a smooth transition into the company.
- Answered any questions and concerns new-hires had during orientation.
- Put together employee files as new-hires completed and submitted their required paperwork.
- Checked the status of computer-based trainings daily to assure new-hires were completing them by the due date.
- Collaborated with different departments to confirm certain forms were sent correctly via email or truck mail.
- Contacted and collaborated with different service centers to schedule new-hires’ road test, drug screen, and physical.
- Handled chain of custody forms for each new-hire and sent out results via email once drug screen results were back.
- Handled physical exam forms for new-hires. Sent results via email as physicals were approved by the doctor.
- Posted new job postings each week on state websites.
Teacher
Kids Connection Early Learning Center
04.2021 - 02.2022
- Supervised children ages one to five
- Designed intellectual and creative activities for children
- Encouraged positive interaction among children and intervened when things got out of hand
- Sanitized tables, toys, and play areas to ensure children had a clean, safe environment
- Worked with children one-on-one to assure I met their individual needs
- Prepared nutritious meals and snacks for children
- Collaborated with parents to build and maintain positive relationships and address any concerns they had
Sales Lead Keyholder
Dollar General
04.2018 - 08.2018
- Opened and closed store on alternating days of the week
- Answered phone calls and addressed any questions or concerns
- Batched each register at night assuring all totals matched up correctly
- Assisted cashiers at the registers when needed
- Provided customer service with a friendly attitude
- Cleaned and organized the store and parking lot each night to ensure employees and customers were in a clean, safe environment
- Set store alarms each night
- Unboxed and stocked shelves with new products each time we received shipments
Sales Lead Keyholder/Cashier
Food Lion
05.2016 - 03.2018
- Registered sales on a cash register
- Provided a positive customer experience with fair and friendly service
- Resolved any questions or concerns customers had regarding the product
- Kept each station clean and sanitized to ensure the cleanliness and safety of staff and customers
- Answered phone calls in the front office
- Counted money in each register at end of shift to make sure everything was accounted for
- Stocked shelves and assisted with any miscellaneous jobs as needed
Nurse Assistant Intern
NHC Smithville, Tn
08.2015 - 12.2015
- Completed activities of daily living for patients unable to care for themselves, and assisted those with limited mobility in completing certain tasks such as bathing, eating, etc.
- Changed linens in each room, assuring patients lived in a clean, satisfactory environment
- Assisted nurses with completing daily rounds, taking and documenting vital signs for each patient
Education
Bachelor of Science - Sociology
Middle Tennessee State University
Murfreesboro, TN12.2021
High School Diploma -
DeKalb County High School
05.2016
Skills
- Ability to learn and adapt quickly to procedures, systems, and technology
- Strong customer service skills
- Telephone Etiquette
- Effective Written and Verbal Communication
- Team player
- Excellent problem solving skills
- Strong organizational skills
Accomplishments
Tau Sigma Honor Society
Certification
CPR/AED certification
Timeline
Care Coordinator
Main Street Health
03.2024 - Current
Patient Service Representative
Covenant Medical Group
11.2023 - 03.2024
Chiropractic Assistant/Receptionist
Powell Chiropractic Center
07.2023 - 11.2023
Human Resources Onboarding Specialist
Averitt Express
05.2022 - 05.2023
Teacher
Kids Connection Early Learning Center
04.2021 - 02.2022
Sales Lead Keyholder
Dollar General
04.2018 - 08.2018
Sales Lead Keyholder/Cashier
Food Lion
05.2016 - 03.2018
Nurse Assistant Intern
NHC Smithville, Tn
08.2015 - 12.2015
High School Diploma -
DeKalb County High School
Bachelor of Science - Sociology
Middle Tennessee State University