Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHRISTIAN VARGAS

Hockley

Summary

Dynamic 2nd line ATM Technician with extensive expertise at FTSI and NCR, specializing in software troubleshooting and fostering effective communication. Proven track record in optimizing ATM uptime and enhancing client satisfaction through strategic collaboration and meticulous inventory management. Committed to delivering exceptional service while ensuring compliance and operational excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

2nd line ATM Technician

FTSI
Houston
11.2024 - Current
  • Address service calls and conduct preventive maintenance on ATMs throughout Greater Houston area
  • Perform part replacements, implement software updates, and conduct diagnostics on ATM and ITM equipment
  • Manage secure access to cash cassettes while ensuring compliance during service tasks
  • Supervise and manage ATM/ITM installations and swap processes.
  • Oversee and execute service tasks to fulfill SLAs.
  • Execute audit logs, key management, and inventory evaluations
  • Coordinate efforts with bank branch managers and VPs to secure uptime and optimize client satisfaction

Customer Engineer II / ATM Technician

NCR/NCR ATLEOS
Houston
10.2020 - 11.2024
  • Conducted comprehensive diagnostics, hardware replacements, and preventative maintenance on NCR ATMs
  • Collaborate and support Branch personnel regarding ATMs or NCR equipment.
  • Manage secure access to cash cassettes while ensuring compliance during service tasks
  • Executed Nutanix network training and completed software reloads.
  • Oversee and perform daily key and part audits.

Armed Commission Officer

Quality Security Services
Houston
08.2019 - 09.2022
  • Facilitated armed security measures for ATM technicians affiliated with major service providers
  • Upheld perimeter safety, evaluated surroundings, and supervised crowd control during service operations.
  • Engage with individuals and alert regarding ATM downtime, advising to maintain distance from Technician
  • Ensure technician safety while completing ATM repairs
  • Escorted technicians to service locations and parts pickups

Barista & Coffee Handler

Starbucks Co.
Katy
04.2019 - 08.2020
  • Customer Engagement and Networking
  • Constructed beverages and meals for streamlined serving to customers
  • Perform regular inventory checks
  • Perform routine cleaning tasks and uphold sanitation standards consistently

Shift Lead

PIZZA HUT
Katy
10.2017 - 08.2018
  • Led team and facilitated store functions while on duty during shifts.
  • Maintained inventory accuracy to support efficient operations and minimize discrepancies.
    Resolved customer service issues promptly to enhance satisfaction and loyalty.
    Ensured timely order fulfillment to meet client expectations and reduce delays.
  • Collaborate with team members and delivery drivers to ensure all orders align with customer requests
  • Managed registers and finalized end-of-day financial reporting

Education

Associate of Arts Degree -

Lone Star College
Houston, TX
01.2022

Bachelors of Business - Business Administration

University of Houston-Downtown, Davies College of Business
Houston, TX

Skills

  • Microsoft Excel, PowerPoint, and Word
  • Effective communication
  • Team collaboration
  • Customer support
  • Organizational skills
  • Issue resolution
  • OneDrive
  • Software installation
  • Hardware troubleshooting
  • Inventory management
  • Salesforce

Certification

  • Microsoft PowerPoint

Timeline

2nd line ATM Technician

FTSI
11.2024 - Current

Customer Engineer II / ATM Technician

NCR/NCR ATLEOS
10.2020 - 11.2024

Armed Commission Officer

Quality Security Services
08.2019 - 09.2022

Barista & Coffee Handler

Starbucks Co.
04.2019 - 08.2020

Shift Lead

PIZZA HUT
10.2017 - 08.2018

Associate of Arts Degree -

Lone Star College

Bachelors of Business - Business Administration

University of Houston-Downtown, Davies College of Business

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