Christian Velez

• Perform installation, preventive maintenance, and troubleshooting of steam autoclaves/sterilizers (Midmark, Tuttnauer, Lexa)
• Diagnose and repair issues using electrical testing, voltage checks, and component inspection
• Replace gaskets, filters, and key components to maintain sterilizer performance
• Work directly with technical support teams to troubleshoot complex issues and implement solutions
• Support sterilizer operations in dental offices, hospitals, and institutional environments
• Perform 100% field-based service, dispatched from home across PA, NJ, and DE

• Install and service-related equipment, including dental chairs, water filtration systems (RO), x-ray systems, and sterilization room equipment
• Interface with clinical staff to identify issues, explain repairs, and ensure proper equipment use
• Lead installation projects, coordinate teams, and manage site readiness for new equipment installs

• Clean shop and ensure all maintenance tools are in proper working condition
• Install new equipment according to proper guidelines
• Train 5 new hires
• Troubleshoot equiptment and use tools/knowledge to fix issues quickly and efficiently
• Respond to maintence requests quickly and efficiently
• Assemble, disassemble, and fix facility equiptment
• Comply with all safety initiatives customer service employee of the month 4 times warehouse training trained on forklifts

• Assisted customers with store and product complaints
• Trained new employees on company customer service policies
• Processed shipments and maintained organized stock shelves

• Trained new employees on company customer service policies and service level standards
• Capitalized on opportunities to enhance customer experiences and bring in repeat business
• Provided translation services to entire 30-person team to serve Spanish- speaking customer need