Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christian Villarreal

San Antonio,TX

Summary

Proven leader with extensive experience at Buffalo Wild Wings, adept in operations management and staff development. Elevated customer satisfaction and streamlined operations, enhancing team performance and efficiency. Excels in inventory control and decision-making, fostering a culture of quality assurance and continuous improvement.

Overview

8
8
years of professional experience
2
2

Certifications

Work History

Assistant General Manager

Buffalo Wild Wings
02.2023 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
  • Developed partnerships with local businesses, expanding brand's presence and community involvement.
  • Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Kitchen Manager

Buffalo Wild Wings
03.2021 - 02.2023
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
  • Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
  • Managed scheduling and payroll for kitchen staff, ensuring optimal staffing levels during busy periods.
  • Resolved conflicts within kitchen team promptly, maintaining positive and productive work environment.
  • Boosted team morale and performance through effective leadership and training programs.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maximized quality assurance by completing frequent line checks.

Shift Manager

Buffalo Wild Wings
04.2020 - 03.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Collaborated with other leaders and executives to direct workflow and support operations.

Kitchen Team Member

Buffalo Wild Wings
03.2018 - 03.2021
  • Collaborated with team members to expedite orders during peak hours, minimizing wait times for customers.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Participated in ongoing training sessions to stay current on industry trends and best practices for food preparation.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Provided exceptional service through positive interactions with both front-of-house staff members and customers when necessary.
  • Participated in regular staff meetings to discuss areas of improvement, share ideas for best practices, and stay informed about company updates or changes.
  • Demonstrated commitment to quality control by regularly reviewing dishes for taste, appearance, and adherence to established recipes.
  • Consistently met performance goals regarding speed of service, order accuracy, food quality, and cleanliness standards set forth by management.
  • Mentored new team members in proper techniques for food preparation, equipment usage, and workplace safety guidelines to ensure a smooth onboarding process.
  • Maintained a clean and safe working environment by adhering to strict sanitation guidelines and following safety protocols.
  • Increased overall productivity through effective communication and teamwork with fellow kitchen staff members.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Maintained composure and work quality while under stress.
  • Assisted in setting up and breaking down kitchen stations.

Kitchen Team Member

Chili's Too
09.2017 - 01.2018
  • Collaborated with team members to expedite orders during peak hours, minimizing wait times for customers.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Team Member

Whatabuger
07.2016 - 08.2017
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Cross-trained to maximize abilities within the restaurant.

Education

High School Diploma -

Harlandale High School
San Antonio, TX
06.2017

Skills

  • Staff Management
  • Inventory Control
  • Operations Management
  • Staff Development
  • Business operations knowledge
  • Effective leader
  • Decision-Making
  • Quality Assurance
  • Policy Development and Enforcement

Certification

  • ServSafe Food Protection Manager's License - 3/18/22-3/18/27
  • ServSafe Alcohol Certificate - 1/31/22-1/31/25

Timeline

Assistant General Manager

Buffalo Wild Wings
02.2023 - Current

Kitchen Manager

Buffalo Wild Wings
03.2021 - 02.2023

Shift Manager

Buffalo Wild Wings
04.2020 - 03.2021

Kitchen Team Member

Buffalo Wild Wings
03.2018 - 03.2021

Kitchen Team Member

Chili's Too
09.2017 - 01.2018

Team Member

Whatabuger
07.2016 - 08.2017

High School Diploma -

Harlandale High School

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Christian Villarreal