Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian Wallmann

Sparks,NV

Summary

Proven leader in security and customer service, adept at fostering teamwork and optimizing resource utilization at Renown Regional Medical Center. Demonstrated ability to handle high-stress situations with professionalism, enhancing customer satisfaction through effective communication and relationship building. Skilled in data entry accuracy and office administration, significantly improving team efficiency and operational workflows.

Overview

9
9
years of professional experience

Work History

Pharmacy Technician

Raley's Pharmacy
Reno, NV
03.2025 - 06.2025
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Managed filing of prescriptions, both electronically and manually.
  • Provided education materials about medications to patients upon request.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Organized work areas so that everything was easily accessible when needed.
  • Collaborated with other healthcare professionals to ensure optimal patient care.

Lead Security Officer

Renown Regional Medical Center
Reno, NV
09.2018 - 03.2025
  • Received Employee of the Quarter.
  • Optimized resource utilization by regularly evaluating staffing levels and adjusting schedules as needed, based on business requirements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled sensitive information with discretion, maintaining the confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Interacted with law enforcement officers when necessary regarding criminal activity, investigations, or arrests.

Security Officer

Nugget Casino And Resort
09.2017 - 09.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided exceptional customer service to clients, responding to questions effectively.
  • Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
  • Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
  • Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.

Usher

Cinemark Theater
09.2016 - 09.2017
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Directed ticket holders to seats and facility locations.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.

Education

High School Diploma -

Reno High School
Reno, NV
06.2015

Skills

  • Computer proficiency
  • Excellent customer service
  • Strong telephone etiquette
  • Data entry accuracy
  • Adaptable
  • De-escalation techniques
  • Staff training
  • Attention to detail
  • Time management
  • FDA and HIPAA compliance

Timeline

Pharmacy Technician

Raley's Pharmacy
03.2025 - 06.2025

Lead Security Officer

Renown Regional Medical Center
09.2018 - 03.2025

Security Officer

Nugget Casino And Resort
09.2017 - 09.2018

Usher

Cinemark Theater
09.2016 - 09.2017

High School Diploma -

Reno High School

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