Christian Walters
Phoenix,AZ
Summary
Results-driven claims representative with a strong focus on customer service and regulatory compliance. Expertise in managing complex auto and liability claims while collaborating across teams to ensure effective resolution and quality outcomes.
Overview
3
3
years of professional experience
Work History
Claims Representative I & II
Federated Insurance Companies
Glendale, AZ
06.2024 - Current
- Manage a caseload of auto and liability claims from initial intake through resolution.
- Collaborate cross-functionally with underwriting, legal, external vendors, and internal teams to drive timely claim resolution and create effective loss management plans
- Effectively balance customer service, cost containment, and regulatory compliance.
- Negotiate settlements within assigned authority, escalating to appropriate leadership for approval when exposure exceeds authorized limits.
- Ensure compliance with state regulations, company policies, and current industry best practices throughout the claims process
- Consider factors determining accuracy of reserves based on various levels of exposure.
- Provide support and guidance to other members of the claims team.
Law Library Intern
PACS/AmeriCorps, Superior Court of Maricopa County
Phoenix, AZ
05.2023 - 08.2023
- Provided customer service to litigants in diverse scenarios within a self-service setting
- Managed a range of requests, inquiries, and complaints from litigants and the general public
- Aided court customers in locating necessary services or specific locations
- Acquired expertise in various community resources
Education
Bachelor of Arts - Government
Grand Canyon University
Phoenix01-2024
Skills
- Computer literacy - Proficient in MS Office Suite
- Adaptability
- Customer-focused
- Data gathering and analysis
- Caseload planning and prioritization
- Results-driven
- Quality-oriented
- Professional networking and relationship management
Timeline
Claims Representative I & II
Federated Insurance Companies
06.2024 - Current
Law Library Intern
PACS/AmeriCorps, Superior Court of Maricopa County
05.2023 - 08.2023
Bachelor of Arts - Government
Grand Canyon University