Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Timeline
Generic

Christian Webb

Roanoke,VA

Summary

Accomplished Senior Manager with a proven track record at GridPoint, adept in strategic planning and project management. Excelled in merging divisions, enhancing training materials, and leading quality assurance initiatives. Skilled in Microsoft Office and cross-functional communication, I significantly improved business performance and talent development.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Quality Assurance Manager

Grid Point
08.2024 - Current
  • Oversaw vital statistics to fulfill performance standards
  • Spearheaded merger of three divisions while ensuring seamless daily operations
  • Created comprehensive training resources
  • Collaborated with program managers, account executives, and customer success teams

Senior Commissioning Manager

Grid Point
03.2021 - 08.2024
  • Supervised day-to-day functions for more than 10 employees
  • Tracked essential metrics for performance expectations
  • Directed various initiatives employing on-site and virtual evaluations
  • Managed recruitment, training programs, and scheduling.
  • Created comprehensive training materials for advanced equipment
  • Enhanced installation quality as a subject matter expert
  • Coordinated efforts with customer success, business operations, and engineering teams

Tier 2 EMS Installation Analyst

GridPoint
03.2018 - 04.2019
  • Commissioned equipment remotely, collaborating with onsite technicians and utilizing internal tools
  • Resolved issues within the energy management system with technicians and site personnel
  • Managed diverse computer platforms proficiently in a customer service context
  • Directed more than 20 customer inquiries per day
  • Assisted with 24/7 On-call support

Agency Service Desk Representative

The Hanover Insurance Group/Randstad
09.2017 - 02.2018
  • Evaluated small commercial policies under $30,000 using a range of internal and external platforms
  • Handled New Business applications, Renewals, and Endorsement requests maintaining quality standards and timelines.
  • Collaborated with Underwriters to optimize coverage plans

Associate Agent/Customer Service Representative

Allstate Corporate Insurance
10.2016 - 10.2017
  • Used established protocols to handle 30-40 daily inbound customer/business calls
  • Utilized experience and training to find solutions for undocumented problems
  • Provided direct technical support to small business owners.

Commercial Lines Insurance Rater

Nationwide Insurance- Don Hodson Insurance Associates
04.2014 - 06.2016
  • Managed inbound calls, office tasks, and mail handling
  • Assisted multiple teams including sales, marketing, and administration
  • Supported daily operational tasks across various agencies to achieve sales targets
  • Implemented strategies that elevated both online presence and walk-in clientele

Education

Some College (No Degree) - Management Certification

Virginia Western Community College
Roanoke, VA
01-2025

High School Diploma -

Salem High School
06-2009

Skills

  • Microsoft Office
  • Analytical
  • Project Management
  • Program implementation
  • Training, development, and coordination
  • Pre- and post-commissioning activities
  • Equipment, System, Dynamic, and Site Acceptance Testing
  • Quality Control
  • Control Systems
  • Strategic Planning
  • Business performance management
  • Talent Development
  • Data-driven decision-making
  • Troubleshooting and problem resolution
  • Cross-Functional Communication
  • Documentation And Reporting

Certification

  • VA P&C Insurance License
  • VA Life and Annuities License

References

Available upon request

Accomplishments

Leadership Award - 1 of 4 presented in history of the company - Awarded in 2021

Timeline

Senior Quality Assurance Manager

Grid Point
08.2024 - Current

Senior Commissioning Manager

Grid Point
03.2021 - 08.2024

Tier 2 EMS Installation Analyst

GridPoint
03.2018 - 04.2019

Agency Service Desk Representative

The Hanover Insurance Group/Randstad
09.2017 - 02.2018

Associate Agent/Customer Service Representative

Allstate Corporate Insurance
10.2016 - 10.2017

Commercial Lines Insurance Rater

Nationwide Insurance- Don Hodson Insurance Associates
04.2014 - 06.2016

Some College (No Degree) - Management Certification

Virginia Western Community College

High School Diploma -

Salem High School

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Christian Webb