Christian Williams

• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Worked effectively in fast-paced environments.
• Developed and maintained courteous and effective working relationships.

Area leadership and coordination

• Act in a leadership role when Supervisor is not available.
  Coordinate area priorities.
• Review process and procedures to ensure they are as accurate and allow for the best results.
• Act a liaison between production, engineering and the subject matter experts.
• Special project lead.
• Support area training needs.

Perform Debug and Failure Analysis

• Analyze customer comments and concerns.
• Visually inspect product.
• Test and diagnose defective product.
• Correct the problem, or escalate the issue if necessary.

Support Engineering

• Assist in experiments.
• Evaluated new engineering plans to check technical feasibility and conformance with applicable codes and standards.
• Possess knowledge of production procedures and processes in order to provide engineering support.
• Proficient in the operation of systems and software, including Microsoft Office suite of programs, Adobe Acrobat, Visio, One Note, SharePoint, Linux and SQL.

Communicate with Diverse Groups

• Use voice, tone, and body language to enhance communication. Written communication is complete, concise, grammatically correct, and appropriate for the audience.
• Use active listening skills to effectively communicate with other team members.
• Express ideas and issues in an organized, effective, and respectful manner.
• Invite feedback for clarification and as well as for self-improvement.
• Establish and maintain effective relationships with internal and external customers and gains their trust and respect.
• Establish customer relationships within the supported area(s) and outside of the department, and understands their roles and expertise.
• Create and analyze reports to present area data in a weekly meeting to management and technical experts.

Demonstrate Teamwork Skills

• Participate constructively in meeting-level discussions.
  Interface well with others.
• Organized, analyzed and prepared technical data reports.

• Responsible for fail determination and the verification of failures found at test as well as the maintenance of the area test equipment. Utilized a variety of test methods and physical and mechanical analysis to determine the cause of the failure of product or equipment. Identify failure trends and provide feedback to engineering staff and alert them of any issues utilizing strong written and verbal communication skills.
  
• Discipline is required to manage time and priorities effectively. Self-motivation, along with the ability to work effectively in a team environment with little supervision.

Failure Analysis:

• Running diagnostics
• Troubleshooting problems
• Escalating problems if necessary
• Fixing the problem
• Verifying product operation
• Completing documentation as necessary
• Follow up if necessary

Feedback Tasks:

• Assess the need
• Identify audience
• Gather data
• Determine communication method
• Provide positive and/or constructive feedback as necessary
• Completing documentation as necessary
• Follow up if necessary