Christian Williams
Alexandria,VA
Summary
Experienced IT professional with a strong foundation in basic networking concepts, hardware and software troubleshooting. Proven track record of delivering exceptional customer service. Skilled in utilizing ticketing systems like Jira and ServiceNow and implementing effective information security solutions. Proficient in fostering clear communication within team settings. Eager to secure an IT Help Desk role to leverage expertise and continue expanding practical knowledge in the field.
Overview
9
9
years of professional experience
Work History
Ramp Agent
Piedmont Airlines
03.2021 - Current
- Provided operational support for aircraft servicing, ensuring timely and efficient baggage handling, minimizing delays.
- Utilized problem-solving skills to handle complex logistics in a fast-paced environment, improving customer satisfaction.
- Delivered excellent customer service resolving inquiries and providing solutions in an operational setting.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 96 daily flights.
South Dock Team Member
Toyota
05.2018 - 12.2020
- Led process improvement projects to enhance supply chain operations and improving global export efficiency.
- Managed high-volume data using IBM systems ensuring accuracy in shipment tracking and logistics.
- Gained hands-on troubleshooting experience with shipping printers and resolving software-related operational issues and minimizing delays.
- Generated nightly reports for 20+ out of country export locations.
Line Lead
Amazon
05.2016 - 05.2018
- Supervised a team of 35+ employees ensuring operational efficiency and meeting performance goals in sorting and shipping operations.
- Increased daily output by strategic planning of shipments and processes enhancing operational flow.
- Assisted in troubleshooting inventory system issues providing quick solutions to minimize downtime.
Education
Bachelor of Science - Computer Information Systems, Cybersecurity
California Institute of Applied Technology
National City, CA03.2027
Skills
- Microsoft Azure administration
- IT support: Hardware and software issue resolution
- Understanding of DHCP and basic networking
- Skilled in navigating Windows 10/11 and macOS environments
- System hardening techniques
- Proficient in Microsoft Office Suite and Office 365
- Customer service excellence
- Process optimization and team collaboration
Timeline
Ramp Agent
Piedmont Airlines
03.2021 - Current
South Dock Team Member
Toyota
05.2018 - 12.2020
Line Lead
Amazon
05.2016 - 05.2018
Bachelor of Science - Computer Information Systems, Cybersecurity
California Institute of Applied Technology
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