Dominique Augustin
Cumming,MI
Summary
Data driven strategy and operations professional with 7+ years of experience analyzing complex systems, optimizing performance, and delivering data-informed decisions across large scale environments (50K+ users). Proven ability to evaluate demand patterns, identify efficiency opportunities, and implement strategies that improve operational outcomes, reduce costs, and enhance performance. Strong background in financial and operational analysis, forecasting, and cross-functional leadership. Experienced in translating complex data into actionable insights and executive level recommendations. Brings a unique combination of enterprise analytics experience and frontline airline operations insight to support network planning, route optimization, and profitability strategy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Ramp Agent
Delta Air Lines
02.2023 - Current
- Support time-critical aircraft turnaround operations in a high-volume hub, contributing to on-time performance and operational reliability.
- Monitor real-time operational conditions including scheduling variability, gate constraints, and demand fluctuations impacting departures.
- Provide frontline insight into how delays, scheduling decisions, and capacity constraints affect network performance and customer experience.
- Collaborate with cross-functional teams to improve workflow efficiency in a safety-critical, fast-paced environment.
Senior Product Owner / Project Specialist
Atlanta Public Schools
10.2019 - Current
- Lead data-driven analysis of system usage and operational performance across 50K+ users, identifying demand patterns and performance trends to inform strategic improvements, reducing support demand by 30%.
- Develop Power BI dashboards to track KPIs, monitor performance trends, and support forecasting and data-driven decision-making for leadership.
- Evaluate operational workflows across multiple departments to identify inefficiencies, implementing process improvements that increase overall efficiency by 40%.
- Standardizing processes across 80+ locations, improving operational consistency, reliability, and reducing service disruptions by 25%.
- Translate complex datasets into clear, actionable insights and deliver executive-level presentations outlining strategy, recommendations, and measurable business impact.
- Partner with cross-functional teams to align operational initiatives with long-term strategic and financial objectives, balancing resource constraints and organizational priorities.
- Conduct trend analysis and scenario evaluation to support decision-making under varying operational conditions and constraints.
Product Analyst / Revenue Operations
PSA Healthcare
03.2017 - 06.2019
- Conducted financial and operational analysis of revenue cycle processes, identifying inefficiencies and improving revenue capture.
- Identified and resolved $500K+ in discrepancies through data analysis, reconciliation, and process optimization.
- Automated workflows increase throughput by 35%, improving operational efficiency and financial performance.
- Built dashboards and reporting tools to track financial performance and support strategic decision-making.
Claims System Product Specialist
Northside Hospital
07.2015 - 03.2017
- Analyzed billing and claims data to improve forecasting accuracy by 20% and reduce operational errors.
- Optimized reporting processes and support compliance initiatives through improved data integrity and workflow efficiency.
- Collaborated with cross-functional teams to enhance system performance and financial outcomes.
Education
Lanier Technical College
Cumming, GA03-2026
Skills
- Network & Strategy Analytics
- Demand Analysis & Forecasting
- Market Performance Optimization
- Financial & Operational Analysis
- Scenario Planning
- KPI & Trend Analysis
- Competitive Analysis
- Execution & Leadership
- Project & Program Management
- Cross-Functional Collaboration
- Strategic Planning
- Executive Communication & Presentations
- Tools & Technology
- Excel (Data Analysis, Reporting, Functions, Large Dataset Handling)
- Power BI (Dashboards & Visualization)
- SQL (In Progress – Data Querying & Aggregation)
- Azure DevOps
- ServiceNow
- Microsoft 365
- Agile Tools: Azure DevOps, Confluence
- Data & Reporting: Power BI, Excel
- Automation & AI (Exposure): Microsoft Azure AI, OpenAI/ChatGPT, RPA Concepts
- Infrastructure & Operations: Microsoft Identity Governance, ServiceNow, SharePoint
- Collaboration: Microsoft 365, Teams, Outlook
Accomplishments
Lead cross-functional initiative to centralize purchasing and governance of digital learning tools across 80+ schools, improving visibility, workflow efficiency, and readiness for 50K+ students
Certification
- Gwinnett Technical College | Network plus Certification
- Miami Dade Community College | Certified Correctional Officer
- Riverwood Associates | Lean Six Sigma Green Belt
Timeline
Ramp Agent
Delta Air Lines
02.2023 - Current
Senior Product Owner / Project Specialist
Atlanta Public Schools
10.2019 - Current
Product Analyst / Revenue Operations
PSA Healthcare
03.2017 - 06.2019
Claims System Product Specialist
Northside Hospital
07.2015 - 03.2017
Lanier Technical College