Christian Wilson
Euclid,OH
Summary
Well-rounded guest service advocate committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. Enthusiastic Student Athlete dedicated to pursuing goals, promoting team player mentality and performing well under pressure. Extensive experience in leadership positions and working with teams. Committed to helping others through effective time management, good sportsmanship, and motivation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Athlete
Norfolk State University
Norfolk, VA
08.2019 - 12.2024
- Developed time management skills to balance academics, athletics, and extracurricular activities
- Monitored physical conditioning through weight training, stretching, cardiovascular exercise, and proper nutrition habits
- Assisted teammates with understanding plays and game strategies during practice sessions
- Maintained positive relationships with peers, coaches, faculty members, administrators, parents, and alumni
- Participated in community service activities as a representative of the school's athletic program
- Provided leadership within the locker room setting prior to games or competitions
- Communicated with diverse group of fellow athletes, coaches, and game officials to maintain positivity and good sportsmanship.
Guest Service Associate
Target
Wiloughby Hls, OH
10.2021 - 05.2024
- Worked customer service and assisted guests with returns and exchanges, spoke on the phone with guest, did order pick up, as well as drive-ups (delivery to your car)
- Developed strong relationships with repeat customers through positive interactions
- Maintained a neat, clean, and organized front desk area at all times
- Handled payment processing and provided customers with receipts and proper bills and change.
Lifeguard
Wickliffe Aquatic Center
Wickliffe, OH
06.2023 - 08.2023
- Enforced all safety regulations and posted rules for patrons
- Monitored swimmers to ensure safety in the pool area
- Maintained constant surveillance of patrons in the swimming area at all times.
Front Worker
UNITED SKATES OF AMERICA
Wickliffe, OH
10.2017 - 08.2021
- In charge of letting guests in while running the register, making food in the cafe, running games of laser tag, being a birthday party host, being a DJ, and cleaning when needed
- Organized work area at end of shift to ensure it is ready for next day's production run
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
Education
Bachelor of Arts - Psychology
Norfolk State University
12.2024
High school diploma -
Villa Angela St. Jospeh High School
Cleveland, OH05.2020
Skills
- Guest Services
- Front Desk
- Upselling
- Cash Handling
- Customer Service
- Communication Skills
- Cleaning Experience
- Computer literacy
- Guest Relations
- Strong Interpersonal Skills
- First Aid Training
- Cash Handling Experience
- Competitive
- Strong Work Ethic
- Weight Training
- Teamwork and Cooperation
- Sports enthusiast
- Personable and friendly
- Emotional Control
- Coachability
Certification
CPR/AED, 02/01/20, 02/01/25
Activities
- 4th Year Division 1 Volleyball
- Psychology Club
- Christian Student Fellowship
- Student Leader of Fellowship Of Christian Athletes
Timeline
Lifeguard
Wickliffe Aquatic Center
06.2023 - 08.2023
Guest Service Associate
Target
10.2021 - 05.2024
Student Athlete
Norfolk State University
08.2019 - 12.2024
Front Worker
UNITED SKATES OF AMERICA
10.2017 - 08.2021
High school diploma -
Villa Angela St. Jospeh High School
Bachelor of Arts - Psychology
Norfolk State University