Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christiana Canela

Summary

Customer-focused professional with experience in both spa and retail environments, specializing in personalized service and building strong client relationships. Skilled at identifying customer needs, offering tailored wellness and product recommendations, and creating positive experiences that encourage loyalty and repeat business.

Overview

9
9
years of professional experience

Work History

Sales Associate/Stocker

Bxclusive (Seasonal)
07.2025 - 09.2025
  • Assisted customers in product selection and inquiries to enhance shopping experience.
  • Maintained product displays to ensure store organization and attractiveness.
  • Delivered exceptional customer service by greeting and engaging with every customer.
  • Processed customer transactions in a high volume, fast-paced retail environment

Sales Associate

Hand and Stone Massage and Facial
01.2022 - 07.2025
  • Delivered exceptional customer service by greeting clients, understanding their wellness needs, and recommending appropriate massage and facial services.
  • Effectively sold memberships, service upgrades, and retail skincare products, consistently meeting or exceeding sales goals.
  • Educated clients on the benefits of regular massage and facial services, helping increase customer retention and satisfaction.
  • Handled appointment scheduling, POS transactions, and front desk operations with professionalism and efficiency.
  • Maintained a clean, welcoming spa environment and collaborated closely with massage therapists and estheticians to ensure a seamless client experience.

Manager

Hersheldon's Leather
04.2016 - 12.2021
  • Managed daily store operations, including checking in and organizing large shipments of leather footwear and accessories.
  • Maintained accurate inventory records by inspecting deliveries, logging product counts, and ensuring all incoming merchandise matched purchase orders.
  • Handled opening and closing procedures, including counting the cash register, verifying daily sales totals, and preparing bank deposits.
  • Provided attentive customer service in a high-traffic tourist area, offering product recommendations and sizing assistance for high-quality leather shoes and boots.
  • Trained and supervised seasonal staff, ensuring smooth store operations and a positive customer experience.

Education

High School Diploma -

Cape Cod Technical Regional High School
Harwich, MA
06-2009

Skills


  • Personalized Customer Experience
  • Membership & Product Sales
  • Handling Customer Concerns & Inquiries
  • Cash Handling & Register Balancing
  • Store Opening & Closing Procedures

Timeline

Sales Associate/Stocker

Bxclusive (Seasonal)
07.2025 - 09.2025

Sales Associate

Hand and Stone Massage and Facial
01.2022 - 07.2025

Manager

Hersheldon's Leather
04.2016 - 12.2021

High School Diploma -

Cape Cod Technical Regional High School

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