Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Kaizen
Timeline
Generic

Christiana Isokpehi

Camby,IN

Summary

Process Strategy and Optimization leader with over 7 years of cross-industry experience in financial services, manufacturing, and quality operations. Adept at leveraging Lean Six Sigma, Agile, Fraud analytics, Digital Analytics to solve complex challenges, reduce cost, enhance customer experience, and combat financial crime. Certified Fraud Examiner (CFE) and PMP with proven ability to lead enterprise-wide fraud verification and detection initiatives, resolve risk-related issues, cross-functional collaboration to streamline operations and implement scalable process optimization strategies.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead Process Improvement Analyst

DISCOVER FINANCIAL SERVICES
01.2024 - Current
  • Conducted fraud trend analysis and root cause investigations to detect anomalies and implement fraud prevention controls.
  • Spearheaded fraud verification initiatives, reducing false positives and increasing fraud detection accuracy by 35%.
  • Collaborated with Fraud Risk and Compliance teams to develop strategies that strengthened internal controls and safeguarded sensitive financial data.
  • Led enterprise process improvements across financial operations, balancing operational efficiency with fraud risk mitigation.
  • Developed fraud alert dashboards and real-time reporting mechanisms to provide actionable insights to senior stakeholders.
  • Facilitated strategic decision-making through in-depth research, analytics, and cross-functional team collaboration.
  • Supported fraud case investigations and SAR filings in partnership with compliance and legal teams.

Continuous Improvement Engineer

MARS WRIGLEY
01.2021 - 01.2024
  • Led Six Sigma and Lean improvement projects with emphasis on production quality and compliance with internal controls.
  • Designed data dashboards to track key metrics and reduce process variation.
  • Trained staff on continuous improvement, risk management, and audit-readiness protocols.
  • Initiated cost savings projects and fostered a culture of operational excellence.
  • Worked with cross-functional plant teams to develop and implement manufacturing processing improvements and drive quality mindset resulting in [Number]% increase in productivity, [Number]% increase in throughput, and [Number]% improvement in productivity.

Quality Assurance Supervisor

GLANBIA
01.2019 - 01.2021
  • Managed quality assurance protocols and oversaw regulatory compliance.
  • Investigated customer complaints and implemented corrective and preventive actions.
  • Conducted data analysis to improve traceability and process transparency.

Education

Management Essentials

Harvard Business School Online

MBA - Business Administration

International MBA Institute

Professional Certificate - Journalism & Management

University of Missouri

B.Sc. - Business Administration

University of Benin

Skills

  • Process Optimization & Strategy
  • Communication
  • DMAIC
  • Team work
  • Power BI
  • Problem Solving
  • Data Analysis
  • Decision Making
  • Multi-tasking
  • Research & Strategy
  • Negotiation
  • Prioritization
  • Change management
  • Writing

Certification

  • Certified Six Sigma Black Belt
  • Certified Six Sigma Green Belt
  • Certified Six Sigma Yellow Belt
  • Executive Masters Certification in Project Management
  • Project Management Professionals PMP
  • Certified Scrum Master – Scrum Alliance
  • ISO 9001 – 2015
  • HACCP: A State-of-the-Art Approach to Food Safety
  • HACCP Training for Processors – NSF
  • PCQI -FSPCA

Affiliations

American Society for Quality (ASQ) – Professional Member

Kaizen

55

Timeline

Lead Process Improvement Analyst

DISCOVER FINANCIAL SERVICES
01.2024 - Current

Continuous Improvement Engineer

MARS WRIGLEY
01.2021 - 01.2024

Quality Assurance Supervisor

GLANBIA
01.2019 - 01.2021

MBA - Business Administration

International MBA Institute

Professional Certificate - Journalism & Management

University of Missouri

B.Sc. - Business Administration

University of Benin

Management Essentials

Harvard Business School Online

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