Summary
Work History
Education
Skills
Work Availability
Work History
Timeline
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Christiana McNeely

Glendale,AZ

Summary

Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. 2 Welcoming Night Auditor with 10 years of experience in customer service and financial reconciliation. Skilled at completing all tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs.

Work History

Customer Service Manager

Goodwill Industies
02.2021 - 05.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Assistant Manager

Goodwill Industries
10.2019 - 05.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Night Auditor

Mountainview Hotel
01.2021 - 04.2023
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Generated and printed daily financial reports to track hotel performance.

Cashier/stocker

Dollar General Store
07.2022 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled cash with high accuracy and took care to check bills for fraud.

Food and Beverage Attendant

Wigwam Golf Resort
Litchfield Park, AZ
09.2017 - 07.2019
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Trained new staff members on company policies and procedures.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Processed payments and provided receipts to establish proof of transaction.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Overnight Stocker

Lowes Home Improvement Center
Goodyear, AZ
10.2018 - 03.2019
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed and maintained courteous and effective working relationships.
  • Skilled at working independently and collaboratively in a team environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Education

Medical Billing/Coding

Westwood College - Houston North
Houston, TX
05.2010

Skills

  • Night Audit Reports
  • Guest Services
  • Clerical Duties
  • Generating Reports

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History

Store Manager's Assistant

Goodwill Store
Peoria, AZ
08.2019 - 05.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.

Timeline

Cashier/stocker

Dollar General Store
07.2022 - 03.2023

Customer Service Manager

Goodwill Industies
02.2021 - 05.2021

Night Auditor

Mountainview Hotel
01.2021 - 04.2023

Assistant Manager

Goodwill Industries
10.2019 - 05.2021

Overnight Stocker

Lowes Home Improvement Center
10.2018 - 03.2019

Food and Beverage Attendant

Wigwam Golf Resort
09.2017 - 07.2019

Medical Billing/Coding

Westwood College - Houston North

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Christiana McNeely