Sandy Doan
Glendale,AZ
Summary
High-impact Senior Pharmacy Technician & Immunization Specialist with advanced expertise in insurance processing, high-volume dispensing, inventory operations, and team training & onboarding. Drives results through precision, leadership, and workflow optimization across retail, hospital, compounding, and call-center pharmacy environments.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Senior Pharmacy Technician
Walgreens
Scottsdale, Arizona
04.2025 - Current
- Administer vaccines as a Certified Immunization Technician (Flu, COVID-19, Shingles) while providing patient education and monitoring
- Support high-volume prescription processing (300–600+ daily) with exceptional accuracy and speed
- Perform insurance verification, prior authorizations, and third-party rejection resolution
- Manage controlled substances, inventory audits, and DEA compliance procedures
Pharmacy Technician
Epiphany Compounding Pharmacy
Scottsdale, AZ
10.2024 - 03.2025
- Compounded custom non-sterile medications including capsules, oral liquids, topical creams, and suspensions
- Performed accurate pharmaceutical calculations, preparation, and quality control verification
- Maintained inventory tracking, lot control, and expiration management
- Ensured USP safety procedures and strict HIPAA compliance
- Collaborated with pharmacists to customize patient-specific formulations and ensure precision dosing
- Personally created onboarding materials and trained 2 new pharmacy staff members per hiring cycle
Pharmacy Technician
Via Linda Behavioral Health Hospital
Scottsdale, AZ
01.2024 - 10.2024
- Processed high-volume inpatient medication orders in a fast-paced behavioral health hospital
- Managed Omnicell automated dispensing systems across multiple inpatient units
- Monitored and documented controlled substances under hospital compliance standards
- Coordinated with nurses and providers to ensure accurate medication delivery and patient safety
- Managed inpatient medication inventory and ordering, monitored unit stock levels, coordinated restocks, and prevented treatment delays
- Built onboarding guides and trained 5–10 new pharmacy technicians per class depending on hiring needs
Pharmacy Technician Trainee (Call Center)
McKesson
Glendale, AZ
12.2017 - 10.2023
- Provided high-volume inbound and outbound call center support for pharmacy patients, providers, and healthcare facilities nationwide
- Managed prior authorizations, insurance verification, and approval tracking through digital insurance platforms
- Performed high-accuracy data entry for medication orders, patient profiles, and insurance documentation
- Resolved coverage denials, claim issues, and billing discrepancies while maintaining strict HIPAA compliance
- Developed full onboarding presentations and trained 5–10 new pharmacy tech trainees per class depending on hiring demand
Education
Graduate Certificate - Pharmacy
Pima Medical Institute
Mesa, AZ10-2023
Skills
- Prior Authorizations & Insurance Verification
- High-Volume Prescription Processing
- Immunization Administration
- Controlled Substances & DEA Compliance
- Medication Inventory Management & Ordering
- New Hire Training & Onboarding Development
Languages
Vietnamese
Native/ Bilingual
Certification
CPhT-Certified Pharmacy Technician-Arizona
Timeline
Senior Pharmacy Technician
Walgreens
04.2025 - Current
Pharmacy Technician
Epiphany Compounding Pharmacy
10.2024 - 03.2025
Pharmacy Technician
Via Linda Behavioral Health Hospital
01.2024 - 10.2024
Pharmacy Technician Trainee (Call Center)
McKesson
12.2017 - 10.2023
Graduate Certificate - Pharmacy
Pima Medical Institute