Veronica Saucedo
Brewster
Summary
Experienced healthcare administrative professional with expertise in medical billing, prior authorizations, referral coordination, patient intake, and medical records management. Seeking to contribute strong data entry skills, attention to detail, and a commitment to supporting children’s health and education as a Health data entry assistant with OCCDA.
Overview
10
10
years of professional experience
Work History
Patient Account Representative
Lake Chelan Health
07.2024 - 08.2025
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Electronically submitted bills according to compliance guidelines.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
- Reconciled statements with patient records.
- Researched billing errors and discrepancies to initiate corrective action.
- Demonstrated adaptability in navigating complex payer guidelines to maximize reimbursement opportunities for the organization.
Patient Navigator
Family Health Centers
09.2016 - 10.2023
- Processed and managed patient referrals to specialists and ancillary services.
- Obtained prior authorizations from insurance companies for imaging studies and specialty appointments.
- Coordinated and processed medical record requests in compliance with HIPAA regulations.
- Provided coverage for patient registration, including verifying insurance, collecting copayments, and updating patient demographics.
- Performed Registered Medical Assistant duties, including rooming patients, obtaining vital signs, and preparing exam rooms.
Patient Registration
Three Rivers Hosptial
08.2015 - 02.2016
- Greeted and checked in patients, ensuring a positive and professional first impression.
- Verified patient insurance coverage and eligibility, collecting necessary copayments and financial information.
- Accurately entered and updated patient demographic and medical information in the hospital’s electronic health record (EHR) system.
- Coordinated with clinical and administrative staff to ensure smooth patient flow and timely admissions.
- Responded to patient inquiries and provided guidance regarding hospital policies and procedures.
Education
Bridgeport School District
Bridgeport, WASkills
- Patient referral coordinator
- Medical billing & coding
- Prior authorizations & insurance verification
- EHR( Epic, Athena, CPSI, Cerner, RCM)
- HIPAA Compliance & medical documentation
- Scheduling & Patient communication
- Problem solving & workflow optimization
- Interdepartmental collaboration
- leadership & team support
- Time management & multitasking
- Attention to detail & Accuracy
Timeline
Patient Account Representative
Lake Chelan Health
07.2024 - 08.2025
Patient Navigator
Family Health Centers
09.2016 - 10.2023
Patient Registration
Three Rivers Hosptial
08.2015 - 02.2016
Bridgeport School District
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