Angela Barber Bryce
Kissimmee
Summary
Customer-focused professional with experience in healthcare, hospitality, and retail environments. Proven ability to manage high-volume interactions while maintaining strong communication, organization, and problem-solving skills. Known for staying calm under pressure, delivering positive experiences, and building trust with patients and guests alike.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant Telephonic / Scheduling Coordinator
Advent Health
Orlando
11.2024 - 01.2026
- Oversaw customer interactions by managing high-volume call traffic to resolve issues effectively. Cultivated strong communication skills and maintained professionalism in high-pressure environments. Managed a daily average of 50 customer calls to ensure satisfaction.
- Utilized EMR software to document patient interactions and manage inquiries effectively.
- Scheduled patient appointments for referrals from primary care providers. Updated and processed insurance cards for patient records.
- Assisted healthcare teams in managing patient care for diabetes and endocrinology conditions. Supported patient education initiatives to promote understanding of diabetes management. Collaborated with medical staff to streamline patient intake processes.
- Facilitated remote collaboration and communication among team members.
Medical Assistant Apprentice Program
Orlando Health
Orlando
08.2023 - 10.2024
- Participated in a structured program involving monthly rotations across adult and pediatric clinics to broaden clinical competencies.
- Coordinated and supported various medical procedures, including pap smears, orthopedic casting, and injections, ensuring a focus on patient comfort.
- Assisted in patient intake, ensuring accurate documentation and efficient workflow.
- Supported medical staff with routine clinical tasks, enhancing overall team productivity.
- Maintained cleanliness and organization of exam rooms, adhering to health standards.
Server
King Crab
Orlando
01.2022 - 09.2024
- Facilitated outstanding guest experiences through attentive service in a fast-paced dining setting.
- Educated staff on food allergies and dietary restrictions to ensure compliance with safety standards for guests.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Maintained cleanliness and organization of dining areas to ensure compliance with health regulations.
Patient Safety Attendant
Orlando Health
Orlando
11.2019 - 08.2023
- Guaranteed patient safety and comfort during high-pressure scenarios.
- Demonstrated compassion and empathy to cultivate trust among patients.
- Demonstrated composure and professionalism in high-stress situations, enhancing patient outcomes.
- Collaborated with interdisciplinary teams to enhance care delivery and safety protocols.
- Participated in regular training sessions, staying current on best practices for patient safety attendants'' roles and responsibilities.
Server
Olive Garden
Kissimmee
04.2017 - 11.2019
- Enhanced guest experiences in fine dining by expertly pairing wines and managing all-you-can-eat services.
- Oversaw multiple tables, demonstrating poise and professionalism in high-pressure environments.
- Resolved guest complaints efficiently, fostering positive dining experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Hostess
Cheddars Scratch Kitchen
Kissimmee
08.2016 - 04.2017
- Facilitated daily greeting and welcoming of up to 300 guests, ensuring a warm and inviting first impression.
- Managed accurate communication of wait times while overseeing balanced seating arrangements for servers.
- Facilitated takeout order processing and addressed phone inquiries to enhance restaurant operations.
- Collaborated with kitchen staff to ensure timely service delivery for all patrons.
Cashier
Publix
Kissimmee
01.2015 - 08.2016
- Managed cash register operations and ensured accurate processing of customer transactions in a high-volume retail environment.
- Delivered exceptional customer service by greeting shoppers, addressing product inquiries, and facilitating bagging and carry-out assistance.
- Maintained clean and organized checkout area to enhance customer experience.
- Monitored inventory levels at the register, restocking supplies as needed to maintain operations.
Education
Certification - Business Administration And Management
Daytona State College
Daytona Beach, FL08-2025
Certificate - Medical Assistant
Orange Technical College
Orlando, FL07-2024
High School Diploma -
Cypress Creek
Orlando 06-2016
Skills
- HIPAA compliance
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Phlebotomy
- CPR
- Appointment setting
- Microsoft software proficiency
- Patient referral coordinator
- EKG
- Time management skills
Certification
- CCMA - Certified Clinical Medical Assistant
- CPR Certified, 01/2026-01/2028
- Business Management Certification
Timeline
Medical Assistant Telephonic / Scheduling Coordinator
Advent Health
11.2024 - 01.2026
Medical Assistant Apprentice Program
Orlando Health
08.2023 - 10.2024
Server
King Crab
01.2022 - 09.2024
Patient Safety Attendant
Orlando Health
11.2019 - 08.2023
Server
Olive Garden
04.2017 - 11.2019
Hostess
Cheddars Scratch Kitchen
08.2016 - 04.2017
Cashier
Publix
01.2015 - 08.2016
Certification - Business Administration And Management
Daytona State College
Certificate - Medical Assistant
Orange Technical College
High School Diploma -
Cypress Creek