Summary
Overview
Work History
Education
Skills
Timeline
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Candice Stapleton

Clermont,FL

Summary

Detail-oriented and customer-focused healthcare and administrative professional with over 10 years of experience in pharmacy operations, insurance verification, prior authorizations, and data entry. Skilled in working across multiple systems, delivering excellent customer service, and ensuring accuracy in high-volume environments. Known for being a fast learner, a strong communicator, and a dependable team player.

Overview

14
14
years of professional experience

Work History

Pharmacy Technician

CVS Specialty Pharmacy
12.2018 - Current
  • Collected co-payments and full payments from patients
  • Verified insurance coverage and coordinated with providers
  • Performed pharmacy operations with a focus on efficiency and accuracy
  • Delivered exceptional service while assisting patients with medication orders
  • Coordinated verification and filling of more than 10 daily prescriptions in high-volume specialty pharmacy environment.

Prior Authorization Specialist

Magellan RX
04.2017 - 12.2018
  • Processed prior authorization requests for medications and procedures
  • Communicated with healthcare providers to obtain necessary documentation
  • Ensured timely submission and follow-up of authorization approvals
  • Maintained compliance with HIPAA and company protocols
  • Analyzed medical records and other documents to determine approval of requests for authorization.

Data Entry Clerk

Progressive
05.2015 - 03.2017
  • Completed data entry tasks with accuracy and efficiency.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Created and maintained data entry logs to track data entry activities.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.

Quality Analyst

Walgreens
09.2011 - 04.2015
  • Reviewed completed customer calls for quality assurance
  • Ensured high service standards and adherence to procedures
  • Provided feedback to improve communication and service delivery
  • Developed and maintained quality assurance procedure documentation.

Education

Associate of Arts - Medical Informatics

Valencia College
Orlando, FL
08.2020

High School Diploma -

Evans High School
Orlando, FL
07.2011

Skills

  • Pharmacy Operations & Prescription Processing
  • Prior Authorizations & Insurance Verification
  • Medical & Pharmacy Data Entry
  • Multitasking Across Multiple Systems
  • Customer Service & Call Handling
  • Quality Assurance & Compliance
  • Microsoft Office & Pharmacy Software

Timeline

Pharmacy Technician

CVS Specialty Pharmacy
12.2018 - Current

Prior Authorization Specialist

Magellan RX
04.2017 - 12.2018

Data Entry Clerk

Progressive
05.2015 - 03.2017

Quality Analyst

Walgreens
09.2011 - 04.2015

Associate of Arts - Medical Informatics

Valencia College

High School Diploma -

Evans High School

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Candice Stapleton