CHRISTIANA NARTEY
CAREGIVER,ADIMINESTRATIVE ASSISTANT
Chicago,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Kama Health Services
02.2013 - 12.2017
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests for products, services, and company information.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Sought ways to improve processes and services provided.
- Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Addressed customer account discrepancies and concerns.
- Approved and terminated customer contracts upon request.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new personnel regarding company operations, policies and services.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
Education
Associate of Applied Science - Nursing
Rasmussen University
IL12.2025
Associate of Science - Medical Administrative Asistantant
Ultimate Medical Academy - Clearwater
Clearwater, FL10.2022
Skills
- Problem Resolution
- Relationship Building
- Report creation
- Multi-line phone talent
- Customer Data Confidentiality
- Interpersonal Skills
- Record preparation
- Calm and Professional Under Pressure
- Business Development
- Language Fluency
Timeline
Customer Service Representative
Kama Health Services
02.2013 - 12.2017
Associate of Applied Science - Nursing
Rasmussen University
Associate of Science - Medical Administrative Asistantant
Ultimate Medical Academy - Clearwater
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